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Pros/Cons: Self-Service VS One-on-One Customer Support
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The traditional way of support is one-on-one. A customer calls, emails or chats with a customer service agent for support. They receive personal customer service from the company. Every support representative bonds with customers.
The modern way of customer service is helping customers help themselves. Customers search for the answers they want on the internet and read the articles or discussions on your self-service portal An entire support experience happens with no intervention from support representatives.
So which way is better? Which method of customer service do customers prefer? Who wins in a fight between traditional one-on-one support and modern self-service support? Watch this video to find out.
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Follow Freshdesk Academy on:
Follow Freshdesk - Customer Support Software - on
The modern way of customer service is helping customers help themselves. Customers search for the answers they want on the internet and read the articles or discussions on your self-service portal An entire support experience happens with no intervention from support representatives.
So which way is better? Which method of customer service do customers prefer? Who wins in a fight between traditional one-on-one support and modern self-service support? Watch this video to find out.
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----
----
----
Follow Freshdesk Academy on:
Follow Freshdesk - Customer Support Software - on
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