Scaling Your Business To CUSTOMER WOW: Mary Poppen

#CustomerWOW #CustomerSuccess

Achieving the ultimate customer experience while scaling your customer success team is becoming the main focus for many customer success leaders. Glint (now part of LinkedIn) has already begun this process and learned some key lessons along the way.

During this session, Mary Poppen, Chief Customer Officer at Glint, and Irit Eizips, Customer Success Evangelist for CSM Practice, will talk about how to scale while elevating the customer experience, demonstrate the outcome of this important transition and answer these three key questions:

Scaling Customer Success:
🟠 Who, When, How?
🟠 Where should you focus your scaling efforts pending your company’s lifecycle?
🟠 How does scaling towards customer ‘wow’ translate to account expansions and advocacy?

Watch this video to get a full understanding of Scaling your business to CUSTOMER WOW
00:00 Intro
01:27 Scaling CS Operation
03:06 Calculated Health Score
04:10 Cohort of Clients
04:57 Share to Executive Team
05:29 Adjusting Playbooks

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics

2. Subscribe to our CSM Practice newsletter

3. Work with our team privately

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