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Chat Support Tips – 6 Ways to Conquer the Negativity Bias
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Our mind has the tendency to interpret all ambiguity in a negative way. In written communication – like live chat – you're especially vulnerable to the negativity bias. This is a major cause of miscommunication.
Here are our tested and proven tips to conquer the negativity bias and improve customer communication.
00:00 🤔Why we're wired for negativity
00:34 ❤️#1 Use positive phrases & avoid short sentences
01:00 👋#2 Use emoji & exclamation points
01:35 😊#3 Use positive outcries
01:48 📸#4 Use a real operator picture
02:16 🔍#5 Be transparent
02:48 🙏#6 Assume positive intent
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Userlike is one of the top rated live chat solutions trusted by more than 20,000 users. Companies like BMW and Lufthansa are already using Userlike to build customer relationships.
Here are our tested and proven tips to conquer the negativity bias and improve customer communication.
00:00 🤔Why we're wired for negativity
00:34 ❤️#1 Use positive phrases & avoid short sentences
01:00 👋#2 Use emoji & exclamation points
01:35 😊#3 Use positive outcries
01:48 📸#4 Use a real operator picture
02:16 🔍#5 Be transparent
02:48 🙏#6 Assume positive intent
---
Userlike is one of the top rated live chat solutions trusted by more than 20,000 users. Companies like BMW and Lufthansa are already using Userlike to build customer relationships.
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Chat Support Tips – 6 Ways to Conquer the Negativity Bias
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