What can I expect from my Municipality?

Section 152 of the Constitution sets out the 5 focus areas of Municipalities:
1. Provide democratic and accountable government
2. Provide services in a sustainable manner
3. Promote social and economic development
4. Promote a safe and healthy environment
5. Encourage the involvement of communities
According to the Municipal Systems Act states a basic service is one that ensures an acceptable and reasonable quality of life with regards to water, sewage, refuse removal, roads and stormwater control, electricity, housing and firefighting.

Service delivery is limited when national or provincial government delegate their responsibilities to local government through an "unfunded mandate". Other limits are a shortage of income due to non-payment, government grants being too little and poor financial management. Other factors are a lack of suitable land, poor cooperation within spheres of government or being in a remote location. Practical circumstances also can limit service delivery.