Zoho Desk Overview in 5 minutes

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In this video we are going to do a quick overview of Zoho Desk. This is a case management system, also known as a ticket system, where you can centralize all the requests you receive from your clients, to make sure you respond to all of them.

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how does this compare to servicedesk plus? which should i use?

deehive
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How are the Social users matched to the Customers I have in CRM? What I would like to have is all request from a customer (regardless of the channel, Whatsapp, Instagram DM, email, Facebook Messeder, etc) in one place (linked to the customer record). Thanks

jfbaro