Everything You Need to Know About Zoho Desk

Interested in discovering more about Zoho Desk? This comprehensive overview is perfect for both newcomers and seasoned users alike. We delve into the essentials, discussing best practices. Our goal is to share our wealth of knowledge on Zoho Desk, ensuring that you find the information both enjoyable and valuable!

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0:00 Intro
1:14 Agenda
2:10 Product Overview/Pricing
5:01 Departments
12:32 Ticket Management
32:25 Knowledge Base
38:11 Automation
1:10:02 Integrations/Zoho Marketplace
1:21:53 Q&A

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At Zenatta, we are Zoho Experts and a Zoho Premium Partner that understands how to build systems that your employees will use. Giving you the information you need to make informed decisions about your business.

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[wazem]

Very useful & informational video .. Thank you very much gents for the big effort!

[robbebol]

So if I understand this correctly. People can just send an email to the support desk and helpdesk will see it as a ticket
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[MrDuells]

Hi! I want to know if it is possible to create tickets for clients not via email, but directly in zoho desk. For example, I provide client "B" with access to project "A", which only he can see, and not other clients. And when entering this project, he could create tickets directly in Zoho, and not via email.

[suprmenbv]

We have Zoho One and would like to add agents from outside our organization. Does this - 10:15 - mean that we need to add them to our Zoho One as a user we pay for?

[firozfctax]

I need to keep an alert system for each ticket. The purpose is that the person working on the ticket should have an alert to act on every ticket assigned. The alert can be rescheduled maximum 7 days only so that all tickets are touched once in a week. I’m running an accounting firm and using Zoho one . Is this possible in Zoho desk ? Thanks in advance

[tk]

Do you have a video on running reports from Zoho desk? Thank you!

[fullformance]

I'm currently planning to move away from Zoho Desk because it's impossible to run customer service with my company email. Is it correct that it is correct that there is no solution?

[DanaCasey]

How do we block certain email addresses from being able to email us on zoho desk?

[jamesho]

Hi, what’s the use case for integrating with Zoho Campaign?

[midnightrae]

How can I change Agents from everyone being a "CEO" within Zoho Desk?

[e.nelson]

Is it possible to have emails in Gmail marked as read after I attend to tickets on Zoho Desk? I'm using the Email forwarding channel