How To Build a ServiceNow Copilot in Copilot Studio and Generative Actions

In this video I walk through how to build a ServiceNow Copilot that leverages all the new goodness of Generative AI to do common ServiceNow actions. This will show you how to leverage the ServiceNow connectors and Plugin Actions to make a truly conversational experience and do it with full conversational context.

[tamilselvanelancheran]

@Dewain, Looking great to see these outputs.. Also If possible, could you please assist on configuring actions for configuring ServiceNow to read/list/create incidents, service tasks, kbs, and how we could utilize Power automate flows for this case.

[wahajzia]

Would appreciate it if you could do one from scratch, Im trying to set this up but it seems you've done some pre requisites

[DavidStreit-ozdd]

Great video! What is does the HTTP connector look like in the flow to return the user body?

[elvisfreshley]

Great Video!
Just curious but have you tried running ServiceNow reports using Microsoft Copilot?

[jackrowbotham]

This is awesome! Can you build one for SAP?

[nikhitamishra]

How to integrate the power automate flow?
How exactly did you search for the sys_id according to the email?
What if they have multiple incidents open? how does it work then?

[vishwanathvt]

Hello Dewain, Great video 👏👏. Thanks for all of your efforts.
I have below questions.
Q1. Do we have a step by step integration documentation for all Plugin action and Dynamic chaining?
Q2. Instead of passing the email ID to the bot at the beginning, Can we automate it by integrating the azure AD or something to the bot, like whoever already signed on to the AAD it should take it from that account, if AAD not there then it should ask for the email id?
Q3. I see the current plugin only configured for Incidents. If I want to get the ServiceNow Tasks, Problem, and Request ticket details I have to created different plugins right?
Q4. Can I build a new copilot studio bot which can extend the existing bot and also add new ServiceNow capabilities. Lets say I already have a bot which is used in a different team. Can I integrate the existing bot capabilities in a new bot where I can add additional capabilities like ServiceNow plugin, asking weather etc?

[shaibankazia]

Hi Dewain really like your videos. Can you do one video on transfer agent

[tomstur]

Is there an official course that covers everything? including adding Copilot chatbots with full instructions on all the options currently available .. conditions, generative AI answer setup, variables, etc?

[mihask]

Do I just have to sign up for Service now or do I have to build an app and create a ticket.nr afterwards or is there already some dummy data in there? Thanks for your help in advance

[MicrosoftAzureAI]

Hi Dewain, does this use OpenAI? I dont see anywhere the requirement to create an Azure OpenAI resource in the Azure portal and connect that resource to the Copilot Studio

[georgewashington]

Yeah, we’ll wait. Copilot integration with other services needs to ripen on the vine a LOT. We’re miles away from a simple integration setup and “It just works”.