Here's the Digital Experience Customers Want

Connecting the digital dots.

In this episode of CX & Culture Connection Podcast hosted by Matt Egol, CCXP, Digital CX Leader Andrew Carothers emphasizes the importance of integrating digital touchpoints with human interactions. By providing CSMs with a complete view of customer engagement, Cisco ensures a seamless and personalized experience. It's all about building meaningful relationships!

#SeamlessExperience #Personalization #CustomerRelationshipManagement #DigitalIntegration #CXandCultureConnection

More about Matt Egol and JourneySpark Consulting:

Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting

A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.

Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.

Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.

#cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity