3 C's To Give Difficult Feedback: Balancing Care and Candor

Dr Catherine Ngahu talks about the 3 Cs to give difficult or negative feedback by balancing honesty and consideration.

Have you ever struggled with how to tell someone something difficult, negative or uncomfortable? Many of us find it challenging, to tell someone something negative that calls for a change in behavior even when we know that they need to be aware of it, for their own good.

In this video, Dr Catherine Ngahu talks about how to balance the 3 Cs of giving difficult feedback. It difficult to pass embarrassing messages even if its beneficial to someone – even in situations like spinach in the teeth.

Feedback is important in any relationship.
Without giving and receiving feedback, it’s difficult to have a healthy and happy relationship. Yet its not easy.

“Nothing in the world is harder than candor, and nothing is easier than flattery”
Fyodor Dostouevsky

This video answers questions:
• How can you give difficult/ negative feedback honestly without hurting the recipient?
• How can you give feedback without appearing tactless, naïve or blunt?
• How share information without being insincere and manipulative?
• How do it without causing disaffection?
• How do you show you care and still be honest?
• How to avoid back stabbing, front stabbing, and flattery and still share honest feedback.

This video is about how to share negative information without attracting defensiveness. You want your message to impact real behavior change. You need to have a balance of care, thoughtfulness, kindness, understanding and candor or openness in order to achieve the best outcome.

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[eleeglobal]

Very important information. Giving difficult feedback can be tricky especially among friends.

[lucymunoru]

Quite a balancing act requiring the shared skills

[wandyowens]

Balance of care, consideration and candidness is so powerful in helping share difficult feedback

[nicholasmuraguri]

Quite a difficult one especially when facing superiors...thanks for the lessons!

[ivym]

This was so good, such timely advise. We definitely need to exercise this principles. Balancing being caring and candidness. Great work daktari.

[marketingafricaonln.]

Very educational matters giving hard feedback. This is an extremely murky area especially for newbies in any industry.