CMDB | Overview

The ServiceNow Configuration Management Database (CMDB) is a repository for technology assets and configuration items (CI) information. It has transitioned from manual to automatic updates, providing a single source of truth by aggregating data from various sources. The CMDB supports operations like security, asset, cost, change, and incident management. It contains up-to-date CIs, including physical technology and application services layers, and information about people, groups, business applications, and services. It operates on three pillars: ingestion, governance, and insight.

Chapters:
00:00 Intro
00:09 What is a CMDB?
00:32 How is the ServiceNow CMDB different?
02:11 Three pillars of CMDB management
02:23 Pillar 1- Ingestion
03:44 Pillar 2 - Governance
04:13 Pillar 3 – Insight
04:53 Outro

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This video was recorded in the Washington DC release.


For more information on CMDB, see:

ServiceNow product documentation:

ServiceNow Training and Certification:

ServiceNow Community:

ServiceNow TechBytes Podcast: