Automating Incidents with an Accurate CMDB

The configuration management database, or CMDB, is perhaps the most important asset for IT operations managers. Responsible for providing a centralized view of IT data, the CMDB can tell you which technologies are being used, where they're being used, how they're connected, and who's using them. It can also help companies increase business agility by automating incidents, freeing your team to focus on other issues.

But today's application and infrastructure stacks are becoming increasingly complex and virtual. The dynamic existence of these stacks means that if your CMDB isn't updated in real-time, then you're relying on inaccurate data. This leads to slow response time, increased downtime, and your team guessing about the root cause of an incident. Worse yet bad CMDB data could produce too many incidents that lack the information you need to diagnose the issue, causing too much noise and putting your ITSM investment at risk. And all of this leads to employee exhaustion because your teams now have to use manual processes to resolve incidents.