The 5 Reasons SaaS (Software-as-a-Service) Customers Churn

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Are you worried about the amount of people that cancel every month from you SaaS? In this video, I talk about the top 5 reasons you have high churn in your product and how to fix them.

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Instagram: @danmartell
Twitter: @danmartell
  1. Dan Martell
  2. Customer Churn
  3. Churn Rate
  4. High Churn
  5. Great Customer Service
  6. Responsiveness
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Комментарии
Автор

Hey Dan, I know this is an old video, but I've got a question:

You mentioned that marking customers as MARs is helpful, but the few metrics you mentioned were lagging indicators (drops in usage, log-ins etc.). Do you have any suggestions for leading indicators of SaaS customers who may churn? Thanks!

MattStruven
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Got a B2B SaaS startup? What are you doing to reduce churn? Understanding there’s 5 reasons people quit will help you discover the answers to fix the issue. Watch now.

danmartell
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Any recommended resources for on-boarding & activation? Recently launched a product that saw good indications of demand (high sign up conversions with target market, people asking to pay to get off our wait list) but our near total lack of on-boarding process saw it fall a bit flat with our first wave of open beta users. Working very hard on on-boarding & activation now.

dcottreau
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This is such a bad video - does not justifies the title as you did not mentioned the reasons at all.

HarshSingh-fzmj