HELP!! Broken EcoFlow and they wont help me! #badcustomerservice #ecoflow #help

Unfortunately I had to make this video and give everyone an update to my EcoFlow woes. I really need someone to help me figure out what I can do with these paperweights. Unfortunately it looks like ill be removing the batteries and just using the raw batteries with my own BMS. If there are any other ideas i'm all ears!

[BufordPusser]

That's too bad that you're going through this. It's quite upsetting that they don't cover anything regardless of how you bought it. They can check by serial number whether it's still under warranty. Just because it's changed hands shouldn't mean the warranty is void. That's unacceptable as far as I'm concerned

[byronmorris]

I found most of that unit is left outside. They are trashed from the moist air that most people leave outside, which damages the PCB boards with solder joints that come with contamination. Before you had the unit, the person before you just left it outside.

[harleymotorcycle]

It is rare that warranty is transferable. Any thing you buy used is always a gamble. It is unfortunate you have problems with both of these units. I cannot blame manufacturer's not doing any warranty, like i mentioned, it is very rare those warranties follow through to new owners. Taking them apart is your best bet to try and repair, it very well could be an easy fix.

[tlteal]

I came home to a home full of smoke / burning from an ecoflow delta pro. Literally a serious safety issue.

[welshmanwithacampervan]

If you take the small one apart you will most likely see the MPPT has a wet board and see some mosfets have popped which will need replacing if you can solder. The Delta pro you will need to take that apart and look at the power transformer section and look at the capacitor and resistor see if you notice a wet or burnt area

[brucekempf]

Rule #1- Don't buy anything like this off of Facebook Marketplace. Whoever sold it to you most likely knew it had an issue. The MOSFET's are attached to the heat sink. They are usually what goes and smells. If you don't replace with the correct ones it might work for a short time. Someone most likely was already in there.

[jeanieirwin]

Very disappointing. I was going to buy the eco pro with a second one to boost the power. Rethinkig that decision now. It's literally in my cart to purchase. Thank you for posting about how this system was defective.

[latymz]

Ecoflow has a constant listing of refurbished units. For this reason I have stop buying their products with the exception of the Glacier. Too many horror stories.

[JeremiahMcintosh]

Did you recharge them at all with the non inverter generator you showed in the video? That could have messed something up.

[spectre]

I've been considering buying two Ecoflows for powering up my house when the power goes out. Rethinking that now predicated on your customer service issues with Ecoflow. I'm too old to screw around with non-existent customer service.

[RandoRaf]

Came here to say my ecoflow delta 2 also broke after 4 with basically no use, just had it sitting idle for emergency.

[pcfixnorth]

Hi. I already using it for two years. Newer has issues after active camping use. What i did? After i bought, i made reset to default settings by pressing light and car charging both together for 10 seconds. After that, i connected it to my phone and upgraded it's firmware. Restored settings to its default by pressind two buttons mantioned above. Always doing restore default settings before every charge.

[timcat]

My Delta Pro bricked itself last night. Error 119. So now I have 9000 invested in a USB fast charger.

[Ben-ggin]

Had mine for 4 months. Then they stopped charging. I had it plugged in to the wall to charge at 80% max to maintain battery life. I also made sure to adjust the settings so that it would never go below 10% because discharging the battery all the way is not good either from what I understand. The red battery symbol with an exclamation point in it appeared. Also, the word, "overload" appeared. I haven't even used it yet to power anything. The solar panels didn't work when I plugged them in when I first got it...I wonder if the updates are screwing it up?

[johnnyhotrod]

I’m sorry you are having these troubles but thank you for this.
I was going to buy the new Ultra at about 5K but that’s out now.
I have quite a few of the bluetti units and they have some little bugs and quirks as well but nothing like this.
I’m starting to think the technology still needs to shake the bugs out, I’m going to wait before getting another unit.
Th customer service among these companies all seems similar.When I called I couldn’t understand the service rep, had to go through email.
Good luck, I hope you find a resolution.

[SMEGMA]

iv just gotten a delta 2 max its only day old and i go to put it on charge from the ac and theres clicking from the inside and its not charging contacted ecoflow and they said its a common issue and needs repair or replaced

[timdivine]

i had the same problem. its basically trash. lesson is always buy with a valid warranty you hold, not the 3rd party you bought it from.

[joebachmeier]

Trying to get a new unit, after charging with a modified sine wave, on a used unit. You should have spent the money and done it properly.

[mycoolproject]

On the Delta unit, could you try and leave it plugged in overnight, solar if possible. Maybe its too dead to receive a charge. On the Pro unit, I did notice you were on 50hz, needs to be 60hz. Also I saw a video on the Pro units that the 30a plug was wired backwards, not sure if that's your issue...

[thegremlinss]

So
I know that the converter to make your AC is also the the converter to charge your batterie . Normally it's 2 different circuit but Thay made it that way and it's really smart. But if you fry your AC input then you also fry your AC output .
So For me you can check the AC motherboard to chek what composant is dead and replace it. or if you don't want to do it then find an electronician that can check the board and do the replacement for you. Or if you can buy just this piece from an aftermarket if there is any for ecoflow.

I hope I'm clear because I'm french and I try not use any translator so I can make mistake ;p