Using Outlook and SharePoint as a Ticket and Issue Tracker system - AssistMyTeam.com

Learn how to integrate SharePoint to Microsoft Outlook to create a hybrid ticket and Issue Tracker system.

Topics Covered
0:00 Introduction
0:26 Raising a new ticket to SharePoint from an email
4:30 Make a reply to the caller from the ticket
7:15 Marking a ticket as Resolved and Completed
7:57 Automatically generate tickets from Incoming Emails
9:25 Accessing tickets dashboard in Outlook
11:09 Using the Knowledge Base in Outlook
13:25 Generate Reports and Ticket Metrics for Better Decision Making

Why you need Outlook integration for SharePoint based Issue Tracking system?
One of the pitfall of using #SharePoint, #SharePointOnline, #Office365 for issue tracking or #issuemanagement is the limited email integration - a medium that is being used more often today in communication between service staffs and customers. However, bringing customer emails from #Outlook to SharePoint has been a major challenge for many support teams. Hence, adoption of SharePoint based issue tracking and ticket system is not widespread. One viable and seamless solution is to link and bridge Outlook to SharePoint (through a plug-in) so that tickets can be raised in SharePoint easily from Outlook emails as well as auto-update replies and responses received from customers in Outlook to SharePoint tickets.

Understand how you can convert emails to SharePoint tickets using the Outlook Issue Tracker plug-in

Is your notebook or workstation ready to convert Outlook emails to SharePoint tickets?

Require assistance with installation of Outlook to SharePoint Issue Tracker plug-in?