Call Center Nesting Tips and Best Practices

ABOUT THE VIDEO: Nesting or transition in a call center is the phase right after the classroom training. You will start taking calls with a lot of coaching and feedback and this is where you will learn to start applying what you've learned in the classroom.

In this video, I share some of my tips and best practices on how to survive nesting. Good luck!

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[arizonabrandy]

Almost a year ago i was really nervous because its my 1st bpo expi thats why i watched this video, and now i got promoted to an SME 😭 Thank you again Rea

[antoniosolomonjr.lpt.mried]

Before ako yung parang praning kada call kasi ganyan na raramdam ko, after 3weeks pag may problem yung mga kasama ko ako yung nag tatake ng call nila as a help at yun muka nakong supervisor
Pero as a novice with this industry totoo talaga nakaka pressure
Lalo nat magaling yung ibang kasama mo
Minsan nakaka stress lalot na puro answering machine ang calls
Pero thanks God isa ako sa mga top :)

[anthonyayao-ayaoyaganon]

Its my first time in BPO, I was hired in VXI at&t account. Today were on the nesting phase, I hope and pray that I can surpassed this challenge. Thank you for your tips miss. Godbless you.❤️✊

[angelicasoliman]

Thanks a lot for this! I'm on my way to my 2nd day of nesting. I'm a newbie and I really like to progress in BPO industry. Thanks a lot for these useful tips! 💕

[mjroda]

After the interview.. Now I'm here again xD. Learning what to do in training time xD

[TWENTY-klge]

I'm currently at nesting situation now and yes I can do it in Jesus name 🙏🏽

[kzhcrrnz]

Thank you for all of your positive words! It's our 3rd week of training and I've improved a lot! Thanks to my trainer and team for always guiding me and giving me feedback ❤️ Sobrang nakakatuwa as a newbie knowing na supportive sila lahat sayo. Next week would be our nesting week! I'm excited and nervous at the same time but as what you've said "take time for yourself". Babalik ako dito ulit pag confident na ako in taking calls. Sobrang laking tulong ng tips mo, thank youu! ❤️❤️❤️

[sonreburiano]

I found myself applying to a BPO company after a year of working in a different sector, your videos helped me a lot especially on the "refresher" videos. Thanks, Rea Ninja! Hope you're doing well! More power to your channel.

[phosgeneblack]

I'm on csr training... Thank God I found this before our nesting. I just started watching your videos and I can say your videos are pretty helpful..😊

[angelinapena]

Hi Ms. Rea! Just wanted to thank you for posting videos about diff. call center tips and guide, I've binge watch your videos before I applied at my first call center job and I was hired! Thank you! Your tips and guide really helped me land that job.

[arizonabrandy]

Thank you for this, Rea. My first day of nesting will be tonight. Super nervous and anxious because we are on a WFH environment. Wish me luck ❤

[alvarogarcia]

I've been in Nesting for two days and I have to say that I has been pretty difficult to understand some customers and know how to use the programs in order to fulfil customers's request. I'm trying to survive.

[liezlobando]

Thank you Ms. Rea, I passed the interview and tonight is my first day of nesting. I feel nervous so I am here again watching your videos 😅

[baifacunla]

This Video is 2 years ago already but it helps me a lot. Tomorrow is our nesting day 1 I hope i will be able to survive to this and this video gives to be more confident to take calls. Thank you Miss Rea.

[jeffmagnesium]

Tomorrow is my first day, kinda nervous, I'm a newbie so, that's pretty normal. This is really a big boost for me. Thank you, Ma'am 🙏

[mrzstardom]

After watching this video my anxiety with starting my new call center job during my nesting process is calmed down now I’m starting off with confidence and faith and learning as much as I can.

[hola]

This is very informative... tommorow is my first day of training... thank you so much for your videos Ms. Rea ... stay to inspire more cc agent aspirant... more power 😇

[jetski]

1 Day in OCP, I'm a newbie also in d industry and we're going to take phone calls later 😂I'm so nervous and anxious 😊 its feels like im being circumcised everytime 😭😂

[mariafernandamartinez]

Today it is my first day of nesting and I am about to pass out😭, greetings from Colombia 🇨🇴, your videos are really helpful ♥️

[andrewgulla]

Hi Rea your vlog has help me alot yo be confident 'coz now from non voice I applied for voice and I considered my self as a newbie in this kind of position. All your advice will help me alot Thank you so much more power. 😊