Webinar - Enterprise Service Management

What does is really mean to introduce a common Service Management model across a business? Does HR need to know ITIL? Does FM need to be Lean?

While ITSM teams have been effectively automating and streamlining service delivery for years, the use of Service Management tools beyond the traditional IT department is becoming increasingly common. But what’s the reality of ESM and what’s the best practice?

During this webinar you'll:

*learn how the definitions and expectations of Enterprise Service Management are changing

*understand what organisations must prepare for today in order to improve productivity across the entire organisation tomorrow

*hear the real world ESM experiences from the University of Glasgow

Find out more about the University of Glasgow’s ESM vision, their progress in creating an engaging unified service experience which operates across many parts of the University beyond IT, serving all their students, staff and alumni.