What is Enterprise Service Management (ESM) — ITSM 101 #10 | Introducing One ITSM solution

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In this video Stephen Mann talks about Enterprise Service Management (ESM) — the use of ITSM principles and capabilities in other business areas, such as HR, Finance, Admin, and Legal.

Stephen Mann is the Principal Analyst and Content Director at ITSM.tools – an ITSM-focused industry analyst firm. He frequently writes and presents the challenges and opportunities for ITSM professionals. The growing presence of ESM strategies speaks to the evolution of IT’s role in modern workplaces, and how technology is reshaping how employees across business units deliver value to customers.

Freshservice is a leading ITSM solution serving more than 40,000 customers like you. Here’s one investment where you most certainly will reap benefits.

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