13/ De-escalation Strategy with patients and Family Members

The letter ‘e’ of I Care = Empowering Yourself. This is a practical overview of 4-6-4 De-Escalation Strategy for patient access personnel that find themselves helping frustrated and angry individuals. The 4-6-4 strategy will empower you with the skills and techniques to face these difficult situations.

Micro-learning training created by: Nathalie Morales for her Doctoral Research