Picking a Ticketing System + Helpdesk Review

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0:00 Welcome!
0:25 What industries are a ticketing system needed in?
2:08 Project Management System vs. Ticketing System
3:08 How/why did we pick Helpdesk?
4:27 Zendesk vs Freshdesk vs Helpdesk
5:25 What we love about Helpdesk (screen share)
8:00 More Project Management vs. Ticketing System Insights
9:38 Limitations of Helpdesk
11:55 Integrating Helpdesk to Solve Problems
14:00 Email Correspondence (screen share)
16:00 Closing Thoughts

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