BMC Helix ITSM: Webinar - ITSM June Release.

Please join the BMC product management team in the July 14, 2021 webinar as they cover the on-premises and SaaS release that completes ITSM 21.02 rollout.

In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC’s solution into a clear leadership position around modern AI Service Management. The session also provides additional information about the container-based deployment model.

Product Management Team

Webinar Index
01:02 Agenda
02:07 Release Overview
06:00 BMC Helix ITSM 21.02 / 21.05
10:18 New Converged Innovation Suite
13:06 Process Designer Enhancements
14:25 Full Text Search Engine
15:26 CMDB
16:48 Single Sign-on
18:09 Dashboards
30:13 ITSM User Experience
43:16 Live Chat Enhancements
47:53 AI Service Management
57:33 DevOps / Agile Success
1:04:15 On-Prem Container Deployment
1:13:49 Planned Software Compatibility
1:14:20 Summary