BMC Helix ITSM: Webinar - End-To-End Integrated Proactive Service Management

In this session Darius will discuss end-to-end integrated proactive service management.

Transitioning from reactive to proactive service management can be challenging. Especially when you don’t know what you are managing, how well it’s performing and using your end users and your event management solution. This session will demonstrate how aligning what you have with how it’s performing and alerting the right resources with the right information effectively moves you from reactive to proactive service management.

Darius Wallace is our Customer Success AVP

Reference Links:
BMC Service Resolution (BSR)

Discovery (Application Models)

CMDB (Service Model / Publish to TSOM)

TrueSight Operations Management (Policies, Dynamic Thresholds, Analytics, etc.)