UiPath and Evolution AI: Process Millions of Requests in Seconds

Financial services firms receive hundreds of thousands, and sometimes millions of customer servicing requests annually via email that agents have to pour over manually, leading to long delays in fulfillment. With UiPath and Evolution AI, robots can triage these requests in seconds, allowing agents to send more time on value added tasks.

[souravhalder]

As the email response or request from the customer can be very random and different in nature, how does the Bot identify which workflow to trigger?Like on what basis or condition the Bot understands the email has to be forwarded to xyz team?