10/4 Ask the Expert: Resolve major incidents faster with xMatters

Join Leo Gilbert, Manager, Global IT Service Management and IT Operations at Vertiv, and Todd Crane, xMatters Solution Architect, as they discuss, demo, and answer questions about how Vertiv is transforming its major incident, IT, and Business Continuity (BC) processes through integration-driven collaboration with ServiceNow ITSM and xMatters Actionable IT Alerts.

You’ll learn how to:

- Engage other teams to fix major incidents quickly without leaving the ServiceNow UI
- Inform key stakeholders or those 'in the know' about major incidents and outages
- Provide closed-loop tracking of all communication interactions within the originating ServiceNow ticket, allowing for post mortem reporting and traceability