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How to troubleshoot OneDrive for Business | Microsoft
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This session includes an overview of OneDrive for Business service and OneDrive for Business Sync client. Learn about troubleshooting and data collection steps for common scenarios.
Timestamps:
00:00 Intro
02:01 OneDrive for Business Overview
04:21 OneDrive provisioning
06:50 OneDrive Apps
08:03 OneDrive for Business Admin Center
13:01 OneDrive Sync Client
16:18 Sync process for OneDrive for Business
18:55 Restore OneDrive
22:03 Files on Demand
23:50 Known Folder Move
26:14 OneDrive Deletion Process
28:39 Troubleshooting OneDrive for Business
29:09 Common Issues
31:10 Restrictions and Limitations in OneDrive
32:43 Troubleshooting using SARA
33:54 OneDrive Storage Issues
34:50 OneDrive Deprovisioning issues & Restoration steps
36:42 OneDrive “Shared with Me” issues
37:23 File duplication issues with computer name
38:32 Common issue of OneDrive Client in Windows & MAC
39:31 Common issue of OneDrive App in Android & IOS device
40:31 Troubleshooting Error: "You're already syncing this account.“ – MAC
41:16 OneDrive Site Issues
42:18 Error Codes of OneDrive Client
43:10 OneDrive VDI Support
References:
Manage sharing on OneDrive
Configure Sync on Windows
Configure sync on Mac
OneDrive retention and deletion
Invalid file names and file types in OneDrive and SharePoint
Fix OneDrive sync problems
Fixes or workarounds for recent issues in OneDrive
Use the sync app on virtual desktops
Set the default storage space for OneDrive users
How UPN changes affect the OneDrive URL and OneDrive features
What to do when you're redirected to your Delve profile page after you click OneDrive on the Microsoft 365 app launcher
What do the OneDrive error codes mean?
Timestamps:
00:00 Intro
02:01 OneDrive for Business Overview
04:21 OneDrive provisioning
06:50 OneDrive Apps
08:03 OneDrive for Business Admin Center
13:01 OneDrive Sync Client
16:18 Sync process for OneDrive for Business
18:55 Restore OneDrive
22:03 Files on Demand
23:50 Known Folder Move
26:14 OneDrive Deletion Process
28:39 Troubleshooting OneDrive for Business
29:09 Common Issues
31:10 Restrictions and Limitations in OneDrive
32:43 Troubleshooting using SARA
33:54 OneDrive Storage Issues
34:50 OneDrive Deprovisioning issues & Restoration steps
36:42 OneDrive “Shared with Me” issues
37:23 File duplication issues with computer name
38:32 Common issue of OneDrive Client in Windows & MAC
39:31 Common issue of OneDrive App in Android & IOS device
40:31 Troubleshooting Error: "You're already syncing this account.“ – MAC
41:16 OneDrive Site Issues
42:18 Error Codes of OneDrive Client
43:10 OneDrive VDI Support
References:
Manage sharing on OneDrive
Configure Sync on Windows
Configure sync on Mac
OneDrive retention and deletion
Invalid file names and file types in OneDrive and SharePoint
Fix OneDrive sync problems
Fixes or workarounds for recent issues in OneDrive
Use the sync app on virtual desktops
Set the default storage space for OneDrive users
How UPN changes affect the OneDrive URL and OneDrive features
What to do when you're redirected to your Delve profile page after you click OneDrive on the Microsoft 365 app launcher
What do the OneDrive error codes mean?
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