How to Reset an HP OfficeJet Pro Using the Hidden Manufacturers Menu

Using HP's "HIDDEN" Service Menus can be extremely helpful in certain situations by providing you with many different menus & options unavailable in the regular menus accessible from the standard screens. In this video, Matthew Klodt from 7:47 FiRM will show you how to access these various 'SECRET' menus across many different HP OfficeJet Series printers.

More specifically, in this video learn how to use these secret, hidden menus to perform several different types of factory resets on your HP Officejet Pro printer in this video, including a default factory reset, partial reset, and semi-full reset. In this video specifically, we're using an HP Officejet Pro 6968 e-all-in-one wireless color printer, which we also have refurbished and available for sale on our online stores located at the following web addresses/URLs:

Please comment if you have any questions or have any specific requests for future videos! We will answer within 24 hours and honor ANY and ALL video requests!! (related to printers, computers & computer accessories within reason)

*This video was made using Movavi Video Editor.

[djbeste]

Thanks, was searching for factory reset for HP 8600 Plus and this helped a lot.

[linbut]

Omg! Saved from insanity! Got a new router, printer didn’t recognize. This was the answer! Thank you thank you, a million times THANK YOU!

[treeski]

Thanks. Way more helpful than HP support.

[tomkodi]

OK, I think I bricked my printer. I followed the instructions and did the first and safest reset. Not sure what happened. i think it shut down and may have been still resetting when I pushed the power button to restart. Now I only have the screen that says I need to replace 3 of the ink cartridges. I can also push the show me button and get the little video. But this is absolutely all I can do. There is no longer a menu or anything. i downloaded firmware to my computer but it will not let me install as the Update button is greyed out. Any idea of what I can do? the printer is still just like brand new but it's looking like I will have to toss it out and not even be able to sell it now. The back button 4 times no longer works either. Nothing at all does

[danielschor]

Hi, do you know the number of the "Tap test" that performs a "Printhead recovery" on an Officejet pro 8210? In the Pagewide it's #23. Thanks!

[youtubzer]

Is there any options in any of the two menus to tell the printer to “reset” or “allow reuse” of previously used (refilled) cartridges? I’ve got an office inkjet 8710 and it will not accept old refilled cartridges. Any suggestions? I assume I need to downgrade the firmware? Is it possible to manipulate the chips on the cartridges? Thanks for any help you can share.

[hayleyconnors]

Same on an HP officejet pro 8035. Ty for the video pretty sure hp had me brick mine smh what a nightmare...

[Ericjeep]

Great video man! My printer is stuck on a screen telling me to enroll in HP Instant Ink before I can use it and using your method, I was able to access that menu to reset it! Unfortunately, it always returns to that menu and refuses to sync with HP Instant Ink 😔

[julianweiser]

Thats not even all the menus...
"Back Back Home Back Back Home" or that inverted displays a full list of all the menus of which there are like 4 or 5 i guess.

[judgetoogood]

I could not see what button you pressed

[QueenBee-hkxl]

Next time please make sure the picture is larger so we can see what you are doing!

[ChrisHensley-qz]

It would be helpful to say at the begining, DON't do a full now have a BIG