The Rise of Customer Success as a Profit Center, Session 1

When companies miss their targets, Customer Success budgets and headcount are often the first to get cut. This is based on an incorrect assumption: that CS is a cost center, and this assumption is what leads to declining growth, contraction of accounts, and churned customers.

Watch this video to learn how to transform your CS org into a profit center instead of a cost center. In this workshop, Julie discusses with CS leaders:
✫ How to model your CS org as a profit center
✫ How CS teams can deliver exponential growth
✫ How you can focus on higher frequency upsell opportunities to drive at least 40% growth

Subscribe to get more Customer Success strategies and frameworks:

- - - - -

Get more frameworks from WbD:

Learn more from WbD CS Practice Leader Julie Persofsky:

- - - - -

About Winning By Design:
We specialize in enabling teams to succeed with Remote Selling. Our roots come from advising and collaborating with high-growth startups and mid-market SaaS companies, and we now help global enterprise organizations apply those best practices to achieve sustainable growth. Trusted by 500+ organizations around the world.

The Rise of Customer Success as a Profit Center