Waitress Applauded for Kicking Customer Out of Diner

The Long Island waitress who became a viral sensation after tossing a customer out of her diner told Inside Edition she did what needed to be done after the man in the video began insulting her and other customers. Sondra Albert has worked as a waitress at the Massapequa Diner for 15 years but she said no customer has ever been as rude as the man she tossed from the restaurant in the now infamous TikTok video. After she tossed the man out of the diner, the other customers applauded Albert.

[reign]

It’s about time that a worker is applauded for not taking disrespect instead of being fired on the spot. Employers take notes.

[crocodiletoast]

The sad thing is that this happens way too often in food service. Glad she stood up for herself and others.

[zeng]

I’m so sick how people treat food service workers and baggers and cashiers like peasants. This was truly inspiring

[Mayarose]

Us employees that work in service have to deal with some horrible customers. And her actually saying stuff back is so inspiring

[bruimbored]

It surprises me that some people actually think they can get away with this kind of stuff. Props to the waitress for doing the right thing.

[browningbelgium]

Somebody once said : if someone is nice to you but mean to a waitress, they're not a nice person.

[thomaskilburn]

She is awesome. No doubt about it. Her experience as a waitress for 15 years definitely shows that she's more than capable of standing up for herself. She's an absolute saint. She deserves a medal.

[cezarblack]

Those people who think “the customer is always right” have never worked at a customer service job.

[jackster]

this needs to be a cultural norm. nobody should have to endure verbal assault of any kind when providing for their families

[jasonsivan]

I’m so happy! The customer is not always right. Those people who think “the customer is always right” have never worked at a customer service job. It costs NOTHING to be nice to someone.

[franceskubiak]

Absolute queen, 100%. She didn’t just stick up for herself, she stuck up for all the other customer service workers out there who get treated like trash, and made the point that that kind of behaviour is NOT OK! Major props to her. I’d love to work with her

[commonsensecorner]

👏🏽👏🏽👏🏽 Good for her, because so many people have a ridiculous mindset of thinking that they can be as obnoxious as they want, especially to those that work with the public!!!

[Tortilla.Reform]

I love it when stupid rude people think the phrase “the customer’s always right” think that means they can treat staff like sub-humans
Edit; for context, the phrase originated with the idea that the customer is always right in what they choose to buy and how that affects what businesses should provide. But entitled people tend to confuse that with “I am the Most and only important person breathing this air, all should bow to me….so where is your manager”

[terrytitus]

Treating people badly at workplace is totally unacceptable, good for her!!!

[jackdobson]

I put up with this for years, a lot of the time being threatened to be stabbed.
I left hospitality after 13 years when my mental health caused issues and it was the best decision I’ve ever made

[lucilanavarrete]

Bravo. I have seen extremely disrespectful and rude old people and children and no boundaries at all. Scary stuff.

[Daddy]

NEVER mess with a career waitress, they could work most of us into the ground.

[reaperreconnaissance]

He broke rule number one: “don’t mess with people who make/serve your food!”

[sallysalberg]

I did the same thing 20 years ago. Got a standing ovation from the whole restaurant. Stand up servers!

[Yosetime]

Good for her! I remember back in the late 80's when I was working as a server in a small town pub to pay for my schooling, these old-timers would grab or slap my butt every time I brought their drinks to them. I told them if they did it again they'd be wearing their drinks! But the owner of the pub told me that I had to put up with it because they were regulars. I quit 2 weeks later. This would be considered a crime these days. Thank goodness. But back then it was perfectly acceptable and staff were expected to take whatever was handed to them for the sake of making a buck. This video proves we've made some progress. Let's make some more!