AWS re:Invent 2020: Architecting cross-channel intelligent customer engagements

Large enterprises are trying to extract insight from customer interactions across multiple channels. In this session, learn how to architect an AI-enabled multi-channel customer engagements platform on AWS. By using AWS voice, text, and telephony services, you can build digital customer interaction interfaces (such as chatbots, call centers, and Amazon Alexa) as well as use traditional interfaces like email, SMS, and push notifications. Learn how you can store and analyze the data in a data lake and offer personalized experiences using AI. Additionally, you learn how to put a variety of relevant AWS services together to deliver what really matters to your customers.

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