Live Agent Setup in Salesforce

How to Setup Live Agent and Live Agent Console inside Salesforce

[ScottFerrebee]

Just wanted to thank you for this - extremely helpful synopsis - better than any documentation I read.

[Shaina]

Hi Jitendra,  
I have one recommendation for you, Please could you remove the background music which is running in your video, Its really very disturbing .

Cheers
Hitesh 

[AshokKumar-cope]

Hi Jitendra,


This video very informative to setup Live Agent very easy and fast in Service cloud console.

[cglance]

Thanks Jitu for this informative video. I have successfully set up Live Agent in Service Cloud Console after viewing this. : )

thank you very much, this is very usefull, i tried configuring the live agent, based on salesforce pdf help, and i didn't get that done, with your video was very easy

[mansigaur]

Great video, appreciate you taking out time and explaining all the steps involved.

[anatsiloni]

Great Video thank you Jitendra it was very helpfull.
I have 2 questions:
1. Can the agent chat window open in regular  service cloud or console is a must?
2. Can we implement the end user chat window in customer community(portal) ?

[mukundjangir]

Good Job Jitendra, this is really very helpful, thank for sharing and keep sharing other helpful videos.

[JitendraZaa]

Hi Arjit, Have you selected "Knowledge Chatlet" in User Configuration ? And also user must be knowledge user and it can be done by navigating to "User Information" and check on Knowledge User Checkbox.

[arjitgarg]

got this . you have to select Include Suggested Articles from Salesforce Knowledge in Live Agent in the Saleforce Cloud Console App created..

[savanis]

Thank you. Could you please guide how we can make the Live Agent online as soon as he logins into the console app ?

[sivashankar]

Hi Jitendra, I have an active force.com site and now i would like to have this chat option on that site for the customers. How can i do that. Can you please suggest

[vasuperi]

Simple, Clear and Up to the Point video :)

[JitendraZaa]

Thanks for suggestion Hitesh, there is no option to edit video in YouTube. From next upload, I will take care of it.

[arjitgarg]

Hi Jitendra! I m not getting Articles Chattleat below the chat window. What could be the reason of it and also hoe to use Quick text functionality inside Service cloud cinsole

[ajsalesforce]

hey Jitendra..
Your video are awesome and contain much information. It helped me a lot to explore the live agent.
Thank you very much . keep posting :)

[PrismanSP]

Thanks for the info! really helphul but do you know how can I configure some option for file transfer? I checked the "Agent File Transfer Enabled" check button but after that I haven't seen anything about file transfer, thanks

[AvaniTalatiMistry]

You did a great job! very clear and concise :) Thank you. 

[rahulsharma-oqzq]

Thank you sir..it was a wonderful session.

[NickOrlovOfficial]

Hello, where can I buy it and how much it cost?