[LG Refrigerators] Not Cold Enough

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Learn how to troubleshoot for an LG Refrigerator that is not getting as cold as you'd prefer.
If you've finished the video and your problem isn't solved, try leveling your refrigerator with these videos:

This video is for training and service purposes only.

LG makes no warranties either express or implied for the content, and this video may be changed or updated at any time by LG without notice. Copyright © 2020 LG Electronics Alabama, Inc. All rights reserved.

Useful Links:

Twitter: @LGUSSupport

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LGUSASupport
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LG refrigerator not cold enough? Too bad...we dont care...our compressors are designed to last a solid 3 years and we are happy about that

MATTP
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Do you have a tutorial on compressor replacement and how it relates to your class action lawsuit?

andrewross
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I look just like that when I drink warm milk. I feel you bro

idt
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Is you fridge not cooling? Check first to see if it was made by LG. If yes, throw out fridge and buy anything else to resolve issue

cvz
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well this video was and make sure all the door close properly...ok good idea!

amylynn
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My freezer and refrigerator stopped working but fix it. It sounded as if it was working but not cooling. Disconnect the refrigerator. Open the drawer, pull the tray, get your hair dryer, get a flashlight - you will see some ice build up on that area against the wall, aim your hair dryer to the orifice, set up a timer for 5 minutes. Hold hair dryer with the food boxes you have there or by hand. After 5 minutes change the aiming slightly...set the timer for 3 minutes, let the hair dryer rest, do another 3 minutes, turn it off and let the refrigerator disconnected for 30 minutes leaving the drawer open. Fix everything back to normal, turn on the electricity again. (Under the drawer there will be pieces of ice and melted water, dry it out.) That worked for me, I hope it helps you!

SofiNme
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Update: After Refrigerator #1 had its defective part replaced [the entire refrigerator] and I got one with a good compressor and immediately replaced the evaporator fan that wouldn't run at my own expense because I hadn't had a functional refrigerator since I took out my 40-year old Amana on June 18th (about 5 weeks ago) that still worked but was an eyesore, my refrigerator is currently cold enough to credibly be referred to as a refrigerator. So, if you make the masochistic decision to buy an LG refrigerator, just know that if you throw enough money at the problem you can get what is the minimum expectation of refrigerator ownership, which is a refrigerator that won't turn all your food into a bioweapon.

kdawson
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So frustrated with my LG fridge. Bought it in 2017 and the freezer is no longer getting cold enough to freeze food. When you spend this much on a brand new appliance, you shouldnt have to worry about having to replace it 5 years later. Wasnt there a class action law suit about the compressors LG used? Hopefully, they can help repair.

c-dubrizzle
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My issue was fridge too warm, freezer around 0. The evaporator fan (at the top of the inside) can be crap from the factory. Had this happen with a 20.2 cu ft - good compressor, fan would run for a while and stop. The evaporator fan up top and the condenser fan underneath should be on anytime the compressor is running. Beware the 3 pin/4 pin fan problem, if you have a 4 pin fan in a LTCS20020S, (edited for typo in model, transposed 2 letters) LG's own factory manuals and circuit diagrams call out a 3 pin fan that is mechanically superior but the connectors won't mate. Either find the correct 4 pin fan by using the part # on the old fan or don't populate the yellow wire as it appears to be unused in that specific model. Older models will have the correct 3 pin receptacle.

Once the fan was correctly replaced by a competent electrician [although it's a 12 volt fan and you did unplug your fridge first, right?] cold air is again circulating through the defrosted coils that had loaded with ice because air wasn't moving.

A faulty fan can also inhibit test mode, so don't automatically believe that your refrigerator needs a new circuit board because it won't go into test mode. Test mode also has a tendency to get an intermittent/failing fan to run for about 10 seconds then shut off. This fan is responsible for all your cold moving through the unit, don't cheap out on a cheap aftermarket unit, the service part was more robust than the factory part.

kdawson
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Do not buy LG refrigerators! Do your own research their compressors fail in three years very typical and their customer service is absolutely nonexistent our refrigerator has been out of commission for a month and a half now and I hope to hear back from them in 2 to 3 weeks for some sort of resolutionAnd this is from the consumer relations office of the president this is absolutely ridiculous and look for yourself I’m not the only one.

steviereay
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Got a 4k dollar LG fridge last year, 14 months later the compressor has gone out. It is covered under warranty still but doesn't give me much hope.

MrKMan
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I just deleted my comment saying that this company is useless and it is because they just came to repair my refrigerator and I am very happy. I hope it works for a long time, thank you very much LG 🎉🎉🎉🎉🎉

romanespinosa
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Our fridge stopped cooling two nights ago. We lost everything in the freezer, and most of the food on the fridge side. LG is sending out a tech, but it won’t be for FIVE DAYS. It just blows warm air. Symptoms of the junk linear compressor. We’re getting service under the extended warranty put in place due to the class action lawsuit brought against LG. No promise that the new one will be a better design. The rep checked for an outside vendor, but that appointment was even further out. Very upset at this. This is expensive, time consuming and we need to get a small temp fridge for the interim. I’m hearing Samsung calling……. Do we want to do this again?

camerarover-imagingroversf
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I tried calling lg about our refrigerator. It was a waste of time. They basically say close the doors. I called a repair man and he said don’t buy LG because they don’t last and customer service is terrible. Unfortunately we’ve already bought numerous LG products because we own rental properties. Time to switch to something else.

DanStreetoutdoors
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Just bought a house with an LG and the compressor isn’t running. Fuck this brand

miked
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Hello 👋 LG USA Support, I have this LG model refrigerator LG LFDS22520S /01 refrigerator.
Can i use plug 🔌 it into a 220V 50/60 Hz socket outlet? I'm asking because in the refrigerator it power rate is 115v 60Hz, or 127v 60 Hz or 220V 50/60 Hz... please reply me. Thanks.

multiskilledelectrician
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Bought an appliance package with super quiet diswasher, over stove microwave, stove, and one of these fridges. Diswasher went out 1.5 yrs and required 2 motor replacements (it's loud now but works), microwave required control board 2.5 yrs after purchase, stove required control unit of oven replaced at 3 yrs, and now this fridge mfg 04: 2018 so just outside the class action has a dead compressor at just about 4 yrs. The repair guy came and said 1200-1500k for parts and labor. Said throw it away and get a different one. Don't buy LG.

db
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I have an LG signature and its not cooling. Can you guys help?

easyfix
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Just had the condenser replaced yesterday...fridge will not get below 47 degrees and freezer won't go below 23 degrees...so I still don't have a fridge that works. Now what?

anahata