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AWS re:Invent 2020: Modernize your call center with intelligent search using Amazon Kendra
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Answering customer questions is essential to the customer support experience. Powered by machine learning, Amazon Kendra is an enterprise search service that can add QnA capabilities to your virtual agents or boost call center agent productivity with live call agent assistance. In this session, you hear how Magellan RX Management augmented the call center experience using Amazon Kendra to help agents find accurate information faster.
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