How to ACTUALLY Talk to Meta (Facebook) Support

THIS is how to get Meta support for help with your Facebook and/or Instagram account and talk to a real person at Meta!

Watch for the 2 ways we advise our clients to talk to facebook live chat support or talk to someone at Meta by email.

Thanks for watching: How to ACTUALLY talk to meta (Facebook) support

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Founded in 2014, High Season Co. is a Social Media Agency designed to help you discover your community, create authentic connections and deliver transformational experiences.

[Highseasonco]

Did you all know about these ways to contact Meta / Facebook support? 👀 We really hope this helps!

[ListRightMedia]

Doesn't work for me, they disabled my ad account for literally no reason and I cant contact them at all about it, there arent any options anywhere. Literally the worst company ever

[TheEXGamemaster]

I think the real issue here is Mark laying off all his employees. There is no real support or help because no is there at HQ. He fired everyone. I feel like the next step for him is to just shut it all down

[karenmarsh]

Don't give up. Keep hammering Meta. It took 7 months and over 45 requests from me to the support ticket (for updates) to finally get my business account back. My ad account is still restricted due to me refusing to pay the hacker's ad dollars spent (and which Meta said I was not responsible). So another 4 months now trying to get that cleared up. You must stay on them again and again and again. Send a complaint to California Attorney General - they responded to me and sent letter. Send a complaint to your own Attorney General. Then go to a place like People Clerk and send a demand letter. Do not stop. Don't let Meta's poor service win. They always say their "internal team" is so busy working on your issue - but it is not truthful. Just keep hammering them. We need to get loud.

[UrielX]

Really a horrible company. So hard to talk to.

[EDeanCole]

I am so angry I am verified on both Facebook & Instagram and the feature to speak with support does not show up for me .

[silkyflower]

The fact that Facebook’s Customer Service is basically nonexistent for the consumer tells me that they really don’t care about their customers because they think that no matter how ticked off people get, the majority will keep using them.

However, there IS something that both consumers and businesses can do about this. As individuals, we can avoid clicking on ads within Facebook, because Pay per Click ads are seriously where Facebook probably makes the majority of its money. Businesses can help put Facebook in its place by not placing ads on there to start with.

Not clicking on the ads is honestly quite easy. If I see something on an ad on Facebook that interests me… I look it up in my browser manually (it’s actually easier to avoid scams that way).

[NotAmoosed]

They must have changed it because now it just gives you help articles, either that or the option is only there during normal business hours and not nights or weekends. Some how a business account was opened under my FB and i requested a review over 6 months ago and they havent done anything. It was made by someone in russia and now i cant use meta business for my page and stuff because this person got me restricted

[momsmug]

I facebook got locked and I received email from Meta, how does it looks that the email I recieved is from Meta? Are they really asking picture for verification?

[jennifergercak]

I cannot get to the live chat option. No matter how many times I go around in circles it just keeps sending me to an article list. I still don’t know what I did to break their policies!

[charlesfh]

For everyone wondering why you can't access live chat support: You can only get that option once you have created a business account and run at least one add with the bare minimum fee. Meta does not offer free help. They only help people that give them money. Another way to get your disabled account back for free is contacting your local AG but it's a process that could take a couple of months. That's all you can do

[LauraShelton-hv]

Hey! Someone hacked my Facebook about 2 years ago and the immediately changed the email on the account. Since then I have not been able to access this account. I just got an email saying that I will no longer be able to advertise on that account. Do you have any ideas on how I might be able to get back into that account or get in touch with someone to make sure that someone isn't using my information to sell things?
Thank you in advance!!

[KATECAMERON-zqgy]

What if your account is disabled because it was hacked? How do you contact someone?

[greenacreswomen]

Hi! I run a Facebook page and instagram account for my job, but they won't connect to each other. It will let me connect them, but not confirm the connection. This means it won't let me post from one account to both. When I followed the links you provided it took me to my personal accounts account center and didn't let me talk to an agent. Any other insight for me on how to get in touch with meta? Or any suggestions for me to try?

[jlcmarble]

that link always ends up for me at a genetic feedback form.. never to any chat options

[ginamendello]

I find Facebook support useless when it comes to complicated issues. I had a clearly obvious hacking issue and despite my pleas to escalate the issue, they just wouldn't. I have to keep opening different support tickets in the hope of getting a support agent who actually can ready what I'm sending them.

[Digital_Hustler]

In both links, I'm just getting Articles. I'm not able to talk to fakebook live chat

[titmando]

Really says something about the company when he lays off people - then only gives real assistance to people who have paid for ads not the millions upon million of other users who have issues.

[rydinger]

It kinda sucks arse that you gotta be a "business" account if you need support, especiaply if you need assistance within three to six months (that's how long I've been trying). User-friendly it is not. Holy shit.

[victoriaglod]

I attempted to send my email to FB because the hack messed up my business pages. Apparently I did not have it quite right. The other odd thing is that I was going to send it today but while it was sitting and marinating the email address completely changed. Very strange. You sent me the address the other day but it disappeared on here.