The Sustainably Managed Utility: Ten Key Management Areas

The ten key management areas of sustainably managed utilities described here can help rural and small water and wastewater system managers address many ongoing challenges and move toward sustainable management of both operations and infrastructure. In aiming to increase their long-term sustainability and effectiveness, the eventual goal for systems is high achievement, consistent with the needs and expectations of their communities, in each of the management areas.

01:30 - 1. Water Resource Adequacy
03:50 - 2. Product Quality
05:29 - 3. Customer Satisfaction
09:38 - 4. Community Sustainability & Economic Development
11:30 - 5. Employee & Leadership Development
13:24 - 6. Financial Viability
16:51 - 7. Operational Optimization
18:17 - 8. Infrastructure Stability
22:44 - 9. Operational Resiliency
25:43 - 10. Stakeholder Understanding & Support

Materials and information developed by USDA and US EPA.

This work was made possible because of the generous support from USDA and US EPA, as well as Maine Drinking Water Program.