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SREcon19 Europe/Middle East/Africa - One on One SRE
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One on One SRE
Amy Tobey
As someone who has carried the title of Site Reliability Engineer at many companies, I have struggled with how to influence an organization to make the changes necessary to ensure high availability, sustainably. Fixing things directly doesn't scale with the organization, so a broader approach is needed. Leadership usually desires the outcome of better availability and sometimes even say so publicly, but then what? In this talk, I will discuss the one-on-one approach I created for SRE outreach both proactively and in incident debriefs. I will demonstrate how this approach enables vulnerability and better information gathering through application of psychological safety principles.
Amy Tobey
As someone who has carried the title of Site Reliability Engineer at many companies, I have struggled with how to influence an organization to make the changes necessary to ensure high availability, sustainably. Fixing things directly doesn't scale with the organization, so a broader approach is needed. Leadership usually desires the outcome of better availability and sometimes even say so publicly, but then what? In this talk, I will discuss the one-on-one approach I created for SRE outreach both proactively and in incident debriefs. I will demonstrate how this approach enables vulnerability and better information gathering through application of psychological safety principles.
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