Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

You’ve probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps to the world of field service management.

Did you know there is more to completed service work than simply fixing a customer’s problem? 

In this episode, Michael Israel talks to David Nour, the author of Relationship Economics® about how completed service work elevates the service professionals, their impact on the businesses, and the need for a more strategic conversation around services than taking a transactional approach.

Michael and David discuss: 

- The concept of “Completed Service Work” and its relevance to field services 
- How companies like Uber, Pizza Hut, Lyft have changed the expectations of consumers and businesses at large
- How and when does a customer’s relationship begin with a business
- The importance of being responsive and proactive in building customer relationships 
- And more

Resources:

Book a call with Zuper’s sales team
David Nour - Books
The 2022 Distinguished Gentleman's Ride

Connect with Michael Israel: 

Linkedin: Michael Israel
Linkedin: Zuper 
Zuper
Facebook: Zuper

Connect with David Nour: 

LinkedIn: David Nour
Linkedin: The Nour Group
The Nour Group
Facebook: The Nour Group

About Our Guest: 

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.

[venus.x]

You have represented the video very well

[egelord]

Please make more videos on field services

[meryemturk]

Awesome!! Have been waiting for this tip for long. Will this impact the existing province and country value? Thanks!