Integrated Social Customer Care Case Study by ATCS

preview_player
Показать описание
Integrated Social Customer Care by ATCS is a proactive social customer care solution fully integrating social listening, data processing and CRM capabilities. Social listening tools like Salesforce Social Studio pull in posts about the brand, product and customers’ service experiences. Salesforce Service Cloud is an omni-channel cloud CRM that services the various issues, queries, follow-ups or transactions. Our solution ensures an effective interface between these two through seamless integration.

About ATCS
ATCS is a Technology Consulting firm providing services in the area of Enterprise IT, Digital Transformation, Data Analytics and Marketing Insights. Its global operations is spread across ten offices in five countries. ATCS focuses on developing niche custom solutions using an agile and global collaborative model generating unique value proposition of cost and speed for its clients.
  1. ATCS Inc.
  2. salesforce
  3. atcs
  4. crm solutions
  5. case study
  6. social listening
Рекомендации по теме
Integrated Social Customer 0:03:35

Integrated Social Customer Care Case Study by ATCS

Webinar:Integrating Social With 0:50:46

Webinar:Integrating Social With Customer Care Systems

The Next Generation 0:21:52

The Next Generation of Customer Services: Integrating Social with Classic Customer Service [Hebrew]

How to Integrate 1:01:11

How to Integrate Social Media into Customer Service

Integrate CRM to 0:05:25

Integrate CRM to Social Media | Should you do it?

How to integrate 0:22:45

How to integrate social media within a wider CRM strategy - Tom Scott, BSkyB

Young Drivers Scales 0:03:13

Young Drivers Scales Customer Support & Scheduling with Agentforce | Salesforce

Tackling Traditional and 0:03:31

Tackling Traditional and Social CRM Integration

Top 5 Reasons 0:04:05

Top 5 Reasons to Integrate Your CRM with Social Media

Webinar: Integrating social 1:00:32

Webinar: Integrating social into the omni-channel experience

How to Make 0:10:51

How to Make the Most of Sprout Social's Service Cloud Integration

Integrating social, marketing 0:38:18

Integrating social, marketing and loyalty to deliver great customer experiences - Oracle

What Is CRM? 0:06:43

What Is CRM? | Introduction To CRM Software| CRM Projects For Beginners | CRM 2022 | Simplilearn

What is CRM 0:02:41

What is CRM and How Does it Work? | Salesforce

How to Use 0:04:15

How to Use Sprout Social's Service Cloud Integration

Using social outcomes 0:07:07

Using social outcomes contracting to support migrant integration in Finland: the KOTO SIB case study

Integrating Social Media 0:09:46

Integrating Social Media Into CRM

Integration Lets Customers 0:02:25

Integration Lets Customers Shop on Apps, Social Media & More

Integrating Social Services 4:34:12

Integrating Social Services and Health

Integrated social and 2:40:23

Integrated social and health care from a European perspective. Europa Social Debate.

Social Studio Integration 1:20:30

Social Studio Integration with Salesforce Sales & Service Cloud CRM's using Social Studio A...

SharePoint Conference 2012 1:13:07

SharePoint Conference 2012 Customer Showcase How eBay built one integrated social network on SharePo

Inside the Integration: 0:11:17

Inside the Integration: Connected Social Support with Gatsby + Gorgias

Experiential Event Photo 0:05:40

Experiential Event Photo Activation with Social Media Integration (Case Study by Catch the Moment)