How Microsoft Dynamics 365 Customer Service Can Help Your Business Thrive | Alletec

The way Customer Service has evolved over time, it has become a necessity for IT to invest in a platform that gives an Omni Channel experience to the end Customer along with improving the turnaround time for any concern raised by him. Along with that, this platform has to improve the all-around productivity of the Organization's Customer service team by giving them detailed visibility around the tickets closed and Agent performance.

Dynamics 365 Customer Service is one such platform that has the inbuilt processes and Out of Box features that will fit the majority of needs of your Organization in all these aspects. Whether you are in BFSI, Retail, Manufacturing, or any other Industry, this platform is a perfect fit as it can be customized easily to To Fit your Organization's Processes.

Along with this, the Out Of Box features like - Case Management, SLA Management, Dashboards, and Reporting, Knowledge-based Articles, and Email Integration gives you a perfect start to roll out the customer service module. You can access the platform from any device be it a Mobile, Tablet, or Web browser.

The advanced features of the Product allow you to connect with Live Agent Chat connectivity or connect with Social media Platforms.

The most flexible part, I would say that the fact that D365 Customer Service has been developed on the Dataverse platform, which allows us to expand its horizon across different dimensions- be it AI-ML Or Integration to various Microsoft and Non-Microsoft applications.

At Alletechnologies, we have implemented D365 Customer Service across various Customers of different sizes.