The Contact Centre Network event hearing from 3 industry experts on change Mgt, WFM and QA topics

This is the first event for the new Contact Centre Network brought to you by FAB solutions and EVAD - think Unified, here we have industry experts, Lee Houghton discussing our approach to Change mgt, Mike Smith sharing insights into WFM techniques and Martin Teasdale sharing insights from QA and how a more Human centred approach can be adopted in the current climate