The Contact Centre Network

According to findings from a poll by recruitment firm Robert Walters in August 22, which surveyed 2,000 white collar professionals, the UK could be facing a ‘disengagement crisis’ as almost half of employees said their workplace had become unrecognisable in the past 12 months – with high staff turnover (54 per cent), fewer people working from the office (49 per cent) and a decline in team socials (43 per cent) being the main reasons cited.

Is this still accurate?

In This Months event we discuss Employee engagement strategies that work and tackle some of the key factors that influence engagement.

We have guest speakers who have a passion for people and a passion for employee engagement! and we'll be tackling how we can engage people beyond pizza Friday and Krispy Kreme donuts and what really matters to our teams on an intrinsic level so they feel psychologically safe, valued and happy!

Jo Garland - Contact centre enthusiast will be sharing some of here research that shows the relationships that employees have with their leaders and the impact they can have on teams when working well and when we don't invest.

We also have a Kieran Inness Joining us Founder and CEO of Stribe who has an amazing origins story about how his business started and how important it is to engage with the frontline teams to listen, take action and close the loop.