ITIL Concepts - Change, Problem and Incident Management

This is a video about Change, Problem and Incident Management which are a few key concepts from ITIL which are good to understand. You might see these mentioned on a CV / Resume or on a job description.

I hope this video helps - I will likely be making a video about Major Incident Management (Outages) which might help

Please let me know if there's something that might or you'd like me to explain

Enjoy!