S01E11 - Intune Client Troubleshooting Basics - (I.T)

00:00 - Intro
03:05 - See device details in Intune
04:40 - Troubleshoot device actions in Intune
07:17 - Use TeamViewer to remotely administer Intune devices
15:03 - Troubleshoot app installation issues
16:07 - Troubleshooting Win32 App Installs in Intune
16:53 - Use the troubleshooting portal to help users at your company
18:15 - Use the Intune Tenant Status page
18:50 - What's new in Microsoft Intune
20:12 - Troubleshooting discussion
26:22 - Wrapping up

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Steve Hosking - Microsoft EM+S MVP

Adam Gross

Ben Reader

[bitgamerx]

Thanks for the informative video! Also, just a note for Steve that I grew up on a dairy farm and we did indeed name cows.

[manolito]

Thank you very much, very informative and your exchanges add a lot to your work : I feel like being among colleagues and participating in the debate

[ITLiSys]

Hi, Adam's machine has a compliance error (at 14:37) under the 'Has a compliance policy assigned' but you don't explain how to sort it you just by-pass it. I have machines with exactly the same error but have no idea what it is flagging apart from it isn't compliant. I looked up the error code '0xfde9' (and why do we persist with useless error codes without an automatic link to explanations?) and found this post dated Aug 2018! "There currently is an issue with the Intune interface not reporting back the status correctly. If the device shows as "Compliant" in the "All devices" section, the device is compliant. Other errors or warnings should be ignored." Which concurs with my situation, the machine is compliant in 'Devices' but not compliant when you dig down. This can't be right, as we are talking about the security compliance of machines!! This is akin to ignoring the fire alarm 'because it's always going off!!'. What's your opinion?

[nitramremoeb]

Hi Guys, i created a couple of policies (device restrictions and endpoint) ba myself according to your information out of the videos. I also assigned the Microsoft predefined security policies for ATP, Security and Edge. But i see every time a couple of conflicts and if i drill down it is really hard to figure out were the values are and why they conflict. Do you have an eassy step to do or any trick to figure it our what is really conflicting. For me it should be easy for MS to name it directly, recommend a setting and provide buttons to step directly into the nessaray blades or correct it automatically,

[iankelly]

would you guys not consider Quick Assist as a tool for remote management? the only thing I've found is that it won't let you see UAC screens.

[ronikuggz]

HI Guys, Thank you so much for the amazing videos. Just a quick question, I have a user whos leaving our business soon and opting out to buy the PC from us, Will i be able to wipe the laptop remotely and bring the pc to a fresh start? At the moment its going back into auto pilot enrolment every time i wipe the pc. What will be the best way to do this?

[sandy-ojnm]

Hey Guys, so i was testing out Intune and i have a doubt. In android device when we deploy intune we get a person profile and work profile. Both as separate container. But in IOS it seems like everything is in a single profile. Personal and corporate data all in one. Is this how its supposed to be or am i doing something wrong?

[seanhp]

Hi,
your Training is super helpful, really thanks for your videos, I learn a lot.

I have one question,
is it possible to have the autopilot profile assigned automatically?
for example,
if we registered some devices,
if they were Dell laptops, they would use Dell Laptop autopilot profile,
if they were Lenovo desktops, they would use Lenovo desktop profile.
is this possible?

[ineslisa]

The blonde guy ruined the whole section for Troubleshoot device actions in Intune.