Cobrowsing vs Screen Sharing: Technology Comparison

Ever wondered what exactly the difference is between cobrowsing and screen sharing?

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The tech:

👉 In screen sharing, you are streaming pixels
👉 In cobrowsing, you are streaming code

They may look the same, but the mechanics are completely different.

The impact:

👉 For customer support, cobrowsing drives FAR greater impact that screen sharing because it is a much more collaborative process that achieves results (i.e. ticket resolution) faster and more efficiently.

Privacy and compliance

👉 In screen sharing, it is virtually impossible to blur out sensitive information. With cobrowsing, it can be blurred and made 100% GDPR-complaint

Collaboration

👉 As stated above, cobrowsing is much more collaborative because both people can navigate and control the same window, meaning problems get solved way quicker with much less back-and-forth between agent and user.

Use cases

👉 For anything that requires a high level of collaboration or involves a very technical product, cobrowsing is clearly superior. For one-to-many presentations, screen sharing works best.