CoBrowsing: Support your customers wherever they are!

In these times, when your operations are remote and there are customer escalations, how do you handle such problems while sitting at your home?

With Freshchat, you can be on the same page as your customers literally. Connect with your customers with screen sharing and audio chat - for sales, onboarding or support all natively with the help of Co-browsing. Switch from a live chat to call within seconds and access your customers’ screens after getting their permissions.

Switch between “View” or “View + Control” mode based on your goals.
With Co-browsing, you can now give better demos, onboard your users and resolve faster in real-time.

Freshchat’s Co-Browsing is powered with all these features:

Switch with Ease: Switch controls between the customer and the agent with ease.

Mask sensitive information: Protect certain fields like Credit card details and more.

Record notes: Your users can take private notes - logs that can be used for references in the future

Audio-chat: Power your screen sharing with audio capabilities.

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