Using Apple’s Tools to Fix My iPhone

Apple launched its SSR program with 97 lbs of tools shipped in a Pelican case just to perform the simplest repair. Does the tools Apple uses in store really make a difference or are they overkill? In this video, we find out.

Chapter Guide:
00:00 - Intro
00:26 - Tool Unboxing
05:10 - Replacement Parts Unboxing
06:36 - Display Removal Heating Device
11:21 - Pulling the Display Up
13:51 - Adhesive Removal
14:45 - Battery Removal
16:38 - Battery Installation
18:32 - Display Adhesive Installation
21:00 - Display Installation
25:19 - Turning it on for the first time
26:33 - Calling Apple for Configuration
29:51 - Concluding Thoughts

*Exclusions apply. From Sept. 14, 2022 - Oct. 15, 2022, receive $10 off a repair that is not covered by insurance, a protection plan, or warranty (excluding repairs on Samsung devices). Cannot be combined with other offers. Valid only in participating stores.

[MetricCrusader]

I work at an Apple-"authorized" shop. The reason it goes back to diagnostics mode after System Configuration is you're supposed to then run the Post-Repair Diagnostic to ensure everything works. I'm surprised to see they skipped that here. Perhaps it's to save time in the phone call?

[zollotech]

Great overview. Yeah that end part is definitely something we could do on our own.

[xboxmods]

Kinda wondering if they actually give you an extra set of adhesive, or if it's just because you ordered parts for two separate repairs. Does seem like it would be helpful to have the spare in there though.

[keiths]

Been a Apple employee, who repairs phones in the apple stores, those are the same tools we use, the heating element you didn’t use correctly, you have to continue to cut the adhesive and heat till the screen separates within the heating machine. Makes removing the display much easier.

[BoringDayDevelop]

I work at Geek Squad, and we're apple certified. This is every tool we use, and the guides. People wonder why it takes us like an hour(sometimes less, sometimes more), well now you know why! All of these arbitrary tools and steps.

[muditahlawat]

That's a lot of packaging coming from a company that's saving the environment every 5 minutes.

[goneinten]

As someone who had to do 9 of these just today (work @ an apple store) feel my pain with the adhesives, our poor hands cryjj, also never put pressure on the back of the display, cup it from the edges and push the suction cups onto the display, thats how they have us do it. Also you were right, the diagnostics mode is totally separate, it's so we can run diagnostics and never risk accessing customer data, its pretty cool.

[sweetblue]

This very much seems like a legal box checking exercise. I’d love to see the actual number of non-content creators opting for this.

[AllgoodthingsTv]

This video was way more interesting and watchable than I thought it would be. Apple overkills on everything, but these iPhone are really works of art. That said, the repair program is no good and overcomplicated. Appreciate your taking the time to walk through the whole process.

[HydrantTV]

Fun fact about these “screw holders”

Yes, they are doing exact same thing in the Apple Store. This is for technicians so they don’t have to worry about screwing too long screw and it’s just faster. This is very clever in my opinion.

[TJKoopa]

It’d be funny to crack open those tools but I don’t want you suffering whatever consequences come with it.

Also everyone else has hit it on the head but the fact that this is such a complex task clearly shows Apple is only doing this to save face on RtR movements and this is very counterproductive to their “environmental” footprint. And no need to mention these aren’t well designed for repair without these massive tools

[RobbyHuang]

I believe this is what is called "malicious compliance" lol. Apple clearly didn't want to make a repair program.

[gnar]

Worked for Geek Squad when they started doing Apple repairs. Same exact process and tools. Opening the device was easiest part of iPhone repairs. Dealing with Apple's systems were a nightmare. Glad everyone gets to see the process.

[sturm]

I need to show this to all my clients to indicate how "fun" iPhone 12-13 repair is. "Why does a screen repair take so long?" #1 questions of my client's. Also note, this repair looked like it was a pretty smooth one. I've had repairs on these generations of phones where the adhesive took hours to remove.

[JustDestiny]

As an apple tech, you need to move fast when it’s done heating. Due to apples built in passive cooling and the heat conduction of the aluminum sides, it cools down almost instantly. You need to go lightning mode moment the heating is done or it won’t help.

[APPLETO]

So I was a genius and repairing in the room. The parts are basically the same as our repairs. The tools are the same the stand is the same everything. Diagnostic mode is something we need to trigger to confirm the repair and the display is correct. This very much the process in the Genius Room to fix a screen or battery. Hope people understand why repair take up to an hour.

[iFix.]

Ok, this was very interesting, a few take on the video

1 Those tools are definitely not meant to make the repair easier or faster but more consistent and as someone who actually repairs computers and phones for a living it makes a lot of sense, yes I could do a screen and battery replacement faster and with less tools needed but if I had a big company and my goal is to do a lot of those and I can't supervise everyone all the time those tools can ensure a level of quality with almost no additional training needed, specially that press, it is really neat.

2 This move clearly is just because they are fored to do it, the tools are cool an all but this in no way is beneficial to the end user, seein this you would be better of taking it to the apple store (and I'm sure thats what apple wants) since the price is basically the same and depending on location it might even be faster, so I dont expect this program to get any better, they'll do the bare minimun every single time

3 the part where you have to call them is STUPID, yes I know they probably do it to make counterfeit harder but still is stupid

4 So bottom line for a repair shop specialized on iphones those tool could come in a bit handy for for self repair at home this changes absolutely nothing

[woltergrant]

It would be super interesting to order this repair, yet install a 3rd party display or battery instead to see if you can pair them to the phone through apples diagnostic…

[anokata-kdoc]

Wera is a local company of my city in Germany. Nice to see that products designed(and manufactured I guess) here have such a good reputation in the world :)

[deadpoet]

I think the reason they gave you 2 adhesive strips is because one was included with the display and the other was included with the battery as the seal has to be broken in either of the cases
And that’s also why you got 2 sets of bottom screws