Tensions escalate onboard nightmarish Via Rail train from Montreal to Quebec City

Olivia O’Malley reports on the frustrating, nearly 14-hour ordeal for Via Rail passengers onboard a train from Montreal to Quebec City.

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[theBigDirty]

The guy who snatched the phone should get fired

[hughjass]

"We've investigated the matter and we've concluded we did nothing wrong."

Seriously.... They can order food, drinks, pizza but they can't order busses to pick up the passengers and baggage or another locomotive to tow the train in?

[jptrainor]

All over the world there is reliable high speed rail service. Quebec to Montreal by train should be 90 minutes, tops, in the 21st century.

[Elizabeth-vwvb]

Absolutely ridiculous. Should have been transferred to busses at the very least. Unacceptable.

[FromRuinRise]

“Appears to snatch a phone” “are investigating”
Video clearly shows that happened. What’s to investigate?

[Mr.W]

How the fawk are we so stupid? Couldn’t get a temp ports potty?? A food truck? Anything? Are we really this fckn lost in 2024?

[mstt]

Why didn’t they hire buses, pure greed!

[tonye]

That aggressive worker grabbing the phone out of the customers hands needs a tune up

[yvonboudreau]

Offering free booze to already irate and angry passengers.
What could go wrong!

[chrisministerofsmartarsery]

They handed out alcohol to an angry crowd. Not the brightest bulbs in the box.

[zxrcanada]

Canadian companies are falling apart along with the infrastructure

[leatherindian]

My family experienced this years ago. In terms of food, bathroom facilities etc, VIA is totally unprepared for these disruptions. Nothing has changed.

[Private_C]

Canadian Public Transport is a joke. Shows where the money is going. Not to the public, nor services, but in the coffers of the richies, who are the ones in power in this country.

[PlayingWithFireOutdoors]

That phone snatching employee, needs to be fired and charged. Assault, battery, theft under....

[fraserskomorowski]

Unfortunately our rail system prioritizes cargo movement over passengers.

[pouladia]

This country has a poor customer service record! Stems from the fact that competition is not allowed so companies do as they please!

[TheRandomFires]

Via should be better prepared to transfer its passengers. Should not need a firetruck! Via should have its own designed specifically for this in 2024!

[bunzinod]

The railway system in Canada is in the stoneage along with the rest of the infrastructure

[shamrock]

Anywhere else in the world, buses would have been brought immediately. This is ridiculous.

[coyote]

Canadian transportation systems are all a joke, what little there is.