My Experience with HP Warranty Repair

In this video, I talk about my experience with a broken HP laptop that was under warranty.

Well anyways, thanks for watching this video! Please be sure to comment, like and subscribe and don't forget to check out some of my other videos! :)

[thebostonsportsfan]

Sent my Elitebook 735 G6 in and I had the same success. HP is awesome with their tech support and repair process.

[therealmichaelphelps]

I’ve had both good HP warranty experience and both extraordinarily stupid banging your head against the wall warranty service from HP. All within the same summer on two different laptops. One laptop had 3-4 months of warranty left the other had 9 days left. It seems like theirs a hierarchy or tier to warranty status and how you get treated. Two laptops with the same issue. Battery life was almost half as good as new.

First experience was like 5 minutes, a few questions, it also helps I’m a pc tech enthusiast, so I’m not just a dummy who doesn’t know what I’m talking about, lithium ion batteries age, and when they do, the usable battery size shrinks. The first warranty tech person I talk to, I understood that 100%, in five minutes I had a replacement battery coming my way, they took care of all the shipping it was easy.

I love the experience I had so much with this elite book I got, I recommended it to a friend, keep in mind this is refurbished, but these were still under warranty, she got hers, same thing, battery not as good as new, she called HP warranty, and the HP warranty told them that the battery is not covered under warranty, I double checked her warranty and compared it to mine, it’s exactly the same the only difference is a couple of months.

I have since called HP about three or four times, and I’ve gotten three or four different responses, and they have hung up on me several other times as well as I was about ready to get into the conversation, so I decided to call in from my Google Voice number, where I finally got a human being to talk to. And that’s when I got 2-3 different answers.

First guy wanted me to run a bios diagnostic check, I asked him if the battery diagnostic check does more than just say if it passes or fail. Because I seen battery is 1% away from failing, give you 30 minutes of battery life, and still pass. So I don’t trust those idiot light pass or fail test, let’s just go with rated battery life, battery life is half as good, that’s an easy test. Sure enough that guy was not having it, he refused to tell me at what percent HP batteries are considered fail. And he said nobody knows.

I talk to a second person, this person actually had me run a software-based version of that same test, I asked him if it gives you a percentage, he said no, I ran the test, sure enough it actually gives a percentage, and sure enough the battery is worn out, it was in the 80% range, which anything below 90% lithium ion Age you might as well get a new battery.

He said it wouldn’t give you that information, it did, and since then, they just don’t want to work with you or don’t want to help with you, it’s so crazy, I talk to a person a few months ago and they took care of me really well, this time I’ve talked to three or four different people, all of them wanted to give me a runaround, none of them gave me straight answers, they wouldn’t even send me to a higher up tech who actually knows this stuff.

And I have dealt with Dell warranty, what my recent experience now is actually worse than Dell, even though I think Dell is a nightmare, at least Dell will try to get some progress and work done.

So if you got good HP service, you probably talked to a technician who actually cared, but I bet you if you called five different times you could’ve gotten five different answers.

[realnarwhal]

man I'm glad everyone thinks hp has good tech support, because for me, I cannot reach any tech support, and I cannot even get it repaired through the warranty I have

[mrswalker]

My experience has been a nightmate. Multiple case numbers, multiple changes to associates. I was also told, that it was not registered, it is. I had called back 3 weeks later and got it registered, and made sure that it was a desktop warranty etc.
I have been getting the run around for the last 3 days

[RZA]

I’m having the same problem with the motherboard, I have the Hp X360 14 inch touch screen Pavillion convertible laptop. Spoke to customer service and there shipping out the box and label also.

[dulithdivisekara]

Actually thanks for this
I also have an HP Pavilion X360
My notebook display also started to flicker
therefore I've searched and watched so many videos to understand how I repair my pc using a warranty
I'm also having a warranty on my product
In my case, notebook star to flickering suddenly I've thought that it was a problem of operating system
Are they erase your data?
How do I claim an HP warranty?
This is a very useful video, therefore, thanks again for this...

[javelbosque]

Can you still contact customer service if your warranty has expired?

[gideonamankwah]

Is there way you can help me with an issue. I have a Boot device not found issue. My hardware is fine. It is a Windows issue. I dont have any money so I cant send my laptop to a repair store. Is there a way you can help me get my computer to run again. I have a ENVY 360

[_fresa]

Hi! I’m going to send in my laptop to hp warranty in a couple days and I’ve never been through this kind of process, I was wondering how they went about picking up the package? Did you have to wait for someone to pick it up or did you mail it through a postal office ?

[oceanseavey]

So I didn't know anything about the warranty expired. I got my HP laptop as a gift. Recently a couple of months ago my laptop stop working without its charger. It will shut down when I removed its charger so it only works with its chargers. I recently look up different options online to see the problem then I find out that my Manufacturer's warranty has expired. My question is there anything I can do to fix it.

Update: Got the issue fix at Best Buy, I order new battery on Amazon.

Recommendation-go to your local Best Buy, the tech employees will help you fix the issues.

[cyberisincrediblygay]

Probably won’t get a reply, but hp has been a fucking nightmare. I’ve tried contacting support because my printer’s ink won’t dry, and it’s been considered a hardware failure, however in order for me to get a new printer shipped to my house, the guy wanted my full credit card number?? Is this normal?? I don’t even want a new printer at this point. I just want a refund. I have no idea what to do.

[eleeohim]

I swear you look just like the younger version of the actor Sean Astin. 😂

[personperson]

The HP warranty system is so fucking stupid. my r key works on and off one my HP laptop so I wanted to use waranty to eturn or fix it, but I had no idea how to even stat a waanty claim. Even now as im typing you can see how the "" key isnt woking

[tinetannies]

This vid could have been delivered in less than one minute. Here everyone, he gets to the point at 10:29