How to use Procmon Utility

The Process Monitor Console (procmon) is the main interface console process. You can use procmon to query information indirectly from the Automatic Call Distributor (ACD) of your site. This ICM processes that reside on the Peripheral Gateway (PG) allow you to:
• List agents, skills, services, and call data
• Increase tracing on an ICM process
• Query for ACD-specific information

This video shows how to use Procmon utility for PIM, CTISvr and JGW along with some useful commands.

[shashireddy]

Thank you very much it is very helpfull

[EBWillie]

How can I use procmon to count how many agents are logged into each finesse?