Fixing the friction that costs your business 6,500 hours a year | European CEO

Imagine a frictionless workplace. A world where everything just goes smoothly, without any of that triple-checking paperwork, fixing human errors, or buzzing phone slowing you down and stressing you out. Business transaction experts Tungsten Network has launched its first Friction Index, to identify those points in the supply chain that still need smoothing out. CEO Richard Hurwitz explains Tungsten's findings so far, and how much simply removing paper from the procure-to-pay workstream can improve employees' lives – as well as your bottom line.