10 COMPLAINTS with the 2022 - 2025 Lexus NX according to owners

#problems
#NewLexusNX
#lexusnx

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In this video, I share my thoughts on the 10 complaints reported by real Lexus NX owners for 2022-2023. Please leave your comments below if you agree or disagree.

00:00:00 - Introduction
00:01:52 - Complaint 1
00:03:39 - Complaint 2
00:05:49 - Compliant 3
00:07:32 - Complaint 4
00:07:54 - Complaint 5
00:10:17 - Complaint 6
00:12:36 - Complaint 7
00:14:13 - Complaint 8
00:16:08 - Complaint 9
00:17:29 - Complaint 10
00:18:15 - Compare with complaints from other vehicles

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#ownership #problems #issues #nitpicking #gearshifter #brakes #doorhandles

[sszzzzxx]

12v battery died after one year in my 23 nx350h (in this year's mild Canadian winter). Replaced by dealer and now I installed a NOCO trickle charger like LSFT did. Thanks LSFT!

[MrOktsx]

I have a '24 NX 350h, Japan made. My only real complaint so far is the lower edge of the doors hold mud and dirt. They should seal at the bottom of the vehicle, like my previous vehicle did ('17 Mazda CX-5 GT AWD).

[livingstonek]

I have a made in Canada NX. I don't have the shaky mirror, or crooked seats, or battery issues, or wiper issues, or any of the issues others have complained about. My NX was assembled in May 2022 and delivered in June 2022. I don't think the Canada plant gets enough credit for its work and it's always getting knocked for poor quality. That simply is not the case. Are there occasional cars with defects? Yes. But so also with Japanese assembled cars! Knocking an entire plant because of some issues doesn't seem fair in my opinion. The plant is verified to the highest standards of quality by Lexus itself. That's good enough for me.

[mtorvez]

I got the NX350 and I also had issues the first time I took it to the car wash. The shifter stood at N and wouldn’t go into drive. I almost jumped out of the car because I thought the car behind me would hit me. However, fast thinking, parked the car, which worked, then placed it on D again and it moved. I was almost in tears. Fast forward, I’ve taken my car several times now to the car wash and it’s been fine. Sometimes it doesn’t work right away. I make sure I put my foot on the brake deeply which seems to help. However, I am now making sure to turn off the on and off button. I have a feeling that feature may be causing the issue. 🤷‍♀️

[JD-ykxb]

After two months of ownership. I noticed the fuel read out say 20 miles left to empty but only takes 10.5 gallons of the 14.5 gallon capacity. Something not right there. I also turned off the backing up safety braking but still have the warnings. It was way to sensitive picking up other cars in the distance. The problem with turning this off is the warning has to be dismissed each time at start up.

[jgcarillonneur]

In my Canadian-made NX 350h, the 12-volt battery failed catastrophically six weeks after I took delivery of it. The dealership found defective cells and current being lost. I had to jumpstart it eight times in one week! Dealership replaced the battery, and no more problems with that.

Occasionally, when I shift into reverse, my NX aggressively brakes suddenly when there really isn't something in the way. This most often happened when there was snow piled up close to the side of the road, so I think it was over-cautious. It isn't chronic, but wanting to be extra safe, I have not tried to decrease the sensitivity of the sensors.

[aussie]

I went with a top spec CX5. Now 1 year and no issues at all with the vehicle, everything works as it should. Can’t say the same about the incompetent mechanics at the dealership though. Damaged 3 of my wheels at the 1 year service. Tempted to try an NX for the better Lexus service quality however given the CX5 itself is going ok and there are a few apparent issues with the NX it may be more wise not to jump ship yet.

[jean-marcdelbos]

Interesting perspective. I must say, knock on wood, I have experienced none of these reported issues (NX450h+, made in Japan in Jan 22).
Regarding the Complaint #7, I recognize more the LDA rather than the BSM. The BSM never "pushes the car back to lane". Not sure if the alleged problem is real.
Also, with the Complaint #9, I would make the same comment as you. It seems to be the "RCTA" that detects something moving in the back and stops the car instantly. Not sure if the alleged problem is real.
On my side, I would rather complain about the app (talking about Lexus Link that we have in Europe). However, it is surprizingly improving since several weeks ! Only a few small things are still not working for me, but the majority of the functions have become operational (don't ask me why, there was no new update in the car - to my knowledge - nor new version of the app) and even some European users of new cars have Lexus Link 100% operational since April !
In my case, the car is improving overtime. Like good wine, it seems !!!

[Mars_MyBuddies]

I've got a MY23 - made in Japan. I too have an issue with the BSM. It'll activate and the light indicators will go off on the driver side mirror when there is no car next to me. Sometimes it'll go off when there isn't even a driving lane next to me. The passenger side seems to work fine, though. I need to schedule a service appointment to get it checked but interesting to see others having similar issues.

[nicolascounio]

I can vouch for Jean-Marc statement about Lexus Link (European flavor)...works like a charm since day #1.
Did not read of rattling mirrors in Europe as far as I know
3 minor ergonomic complaints for me :
- the ever forgetting hold function : Huge change for me after 3 DSG cars where once you activate the hold function it stays activated even if you shut down the car
- the trip energy consumption reading that is avalaible in non Hud versions cannot be found anywhere and you have to shut down the car to get a glimpse of this kind of stat
- the data that you can download from Lexus link is to limited, without going to the extend of dedicated tools such as Hybrid assistant, a few more datasets would be nice to have
I do also think that ADAS related complaints (#7 and #9 for example) are often related to the added layer of complexity these systems add to the car behavior which sometimes may seem odd.

[scaldon]

YOU will start to see a difference in quality from NX made in Japan vs Canada. I have a NX 250 . I made sure I got first batch cause I found out they were made in Japan. Haven't had one problem. Made in Japan US surperior

[sirgeo]

I just got my made-in-Japan 450h+ yesterday and so far no complaints. I’ll stay in touch if any issues arise.

[TechJunky]

I just got back from my first service. They are aware of the rearview mirrors problem but just waiting for the service bulletin. I told them about the wipers not swiping closer to the A pillar. No problems…they simply adjusted the drivers wiper to swipe closer to the A pillar! All is good at my first 1600kms service. 😎

[larrymoens]

My big complaint is the run flat tires. Noisy and bumpy ride. And good luck finding a replacement tire in other than large urban areas. How does a night in a hotel waiting for a tire sound?

[indiony]

For the car wash did he
happen to have the brake hold on? This happened to my wife on 2024 NX 350. You can't have brake hold on going into a car wash.

[jagaro]

The only issue is that the passenger side view mirror vibrates, but barely. Our 450h is flawless.

[franksun]

1 year ownership of the first batch Canadian made 350h in Toronto now. Aside from panel misalignment which has been fixed by a body shop, interior rattle which has mostly been fixed by myself with foam and electrical tapes, mirror vibration problem which doesn’t bother me because I am getting used to it and the wiper problem which I have noticed but doesn’t bother me as well. Just last week, while I was trying to check the wiper fluid level before a long road trip, the latch that holds the hood after you pop it from the driver side has jammed and won’t open any more. And just a little side note about interior rattling, I have heard other nx owners asking me about it, do you guys not have it? Or are you just getting used to it?

[sirgeo]

Hi again,
My only complaint after 1 monh of ownership, is that the run-flat tires are noisier than i expected.
I'm also curious about the ability of the heat pump in the NX450h+ to keep up with Canadian winters.  I live in Edmonton where temperatures can get down to -30 C and occasionally even colder.
Perhaps it doesn't get quite that cold in Toronto, but what has been your experience with our northern winter deep freeze? If the heat pump can't get the job done in extreme cold, does the NX supplement with heat from the engine?
Thanks.

[jackibagbaga]

i have my nx350h for 4 months and twice it won't start, engine is noisy.

[buddysteve]

Lexus and Toyota vehicles manufacturered in Japan are better built and have tighter quality assurance standards. I'd advice anyone buying a Toyota/Lexus to make sure it was manufactureree in Japan to have the least amount of issues and the longest longevity!