7 THINGS YOU SHOULD NEVER DO ❌ IN A LUXURY BOUTIQUE 😮

Luxury shopping in a designer store such as Louis Vuitton, Hermes, and Chanel can be a little nerve-wracking. This video gives more of an insight into what to expect and some key things NOT to do when you're shopping in designer boutiques. Share your experiences of shopping in luxury stores below...
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📖 CHAPTERS 📖
00:00 Introduction
02:00 Film In a store
03:26 Ask where the sale is
05:28 Stealing someone's sales associate
07:30 Invading someone's personal space
09:23 Wear fake designer
11:16 Don't put up with bad customer service
14:10 Buy something under pressure
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💃 OUTFIT INFO 💃

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#LUXURYSHOPPING #LUXURYSTORE #HANDBAGHOLIC

[mybigparty]

I worked at a luxury jewelry, which the items are wayyyy more expensive and are seriously timeless and they don't age like a purse/handbag. That said, a man walked in he was wearing construction boots a plaid shirt and ragged jeans. I turn to my manager and gave him a look, he softly said. GO I didn't want to but did. The man told me he was looking for a diamond engagement ring, my first instinct was to show him the least expensive rings, instead of actually politely ask if he had an idea of what he wanted or a budget. I decided to sit him and bring out some gorgeous settings, some customers did look at him because of what he was wearing. He blew my mind as to how much he knew about diamonds and the specific diamond, clarity color and size he wanted, needless to say my commission paid for my rent for a year! He is a famous real estate developer and he had just come from a site my manager knew him, and that is why he wanted me to help him and get the commission. Two lessons learned!

[jlpw]

I love the Lady Dior bag so much but I cannot afford it. However my husband rushed into the Dior store to give it a closer look while I started to feel embaressed because I knew we couldn’t buy it. For my surprise this was the best customer service I’ve ever had in my life! The SA was so kind and even after telling her about my budget, she didn’t mind to get the bag for me to give it a try. She said “dreaming is for free my dear”. That’s something I’ll never forget .

[victorcraraujo]

Me, a broke university student, watching this video to prepare myself mentally. Love this

[MariaChar]

When I was 16 I was ( and still am ) in love with D&G. So when I traveled in Italy with my school I had the opportunity to visit their Boutique there. They were so kind to me, I said to them that I can't afford anything in the shop but I really love the brand and I just wanna see the clothes I see on the website... they were kind enought to let me see them and spoke to me about the fabrics. I will never forget that experience, it made me so happy <3

[lorifrederick]

I was in a luxury niche that was located in a luxury dept store. I was just browsing. Another woman came in to buy. The SA totally ignored/snubbed us. The other customer was trying to make up her mind about a Prada bag. I happened to be nearby, and she was asking my opinion. We chatted for a while, and I helped her with her decision. She said that I was so helpful. The SA finally came over to "make the sale" and the customer called for someone else to ring her out. She said she got absolutely no help from the SA, and that I was the one who deserved the commission!

[leeloodallas]

The best advice I can give is that it isn’t always true when an SA tells you that the item you’re looking at is the last one left in the country, company, etc. That is a common high-pressure sales/scare tactic used to make you buy the item due to FOMO.

[sabrinag]

I think that there should also be an etiquette video for the sales associates that work in luxury boutiques. Most from my experience are very nice and helpful but I’ve seen a few that are rude.

[annabiggs]

Agree totally. I complained in Chanel, I was basically treated like dirt when I was about to buy a $10k bag. I left without it, went to another boutique and had an amazing experience, so purchased my dream bag then as I felt comfortable. Unfortunately covid saw my lovely SA lose his role and Ive struggled since to get another SA In Sydney who is polite or helpful!

[PizzaPartyPewper]

When I was younger, I walked into a luxury store in London and the SA at the front basically told me she reckoned I couldn’t afford anything in there. I was stunned, but kept my cool and asked to see a few items anyway. She complied but had a nasty attitude the whole time. It was awful. I’ve only done my luxury shopping online ever since (so I’ve missed out on a lot of boutique items). Maybe I’ll visit a luxury boutique again one day, armed with your tips (and more confidence!)

[yaelvitner]

Before the pandemic I was visiting a foreign country as a tourist with my young daughter. As a tourist especially 2 woman alone I don’t want attention so I don’t wear my luxury jewellery or bags. We were visiting some luxury boutiques. Based on our poor appearance 😀 the sales stuff was polite but not enthusiastic to serve us. It’s changed the next day when I bought a luxury scarf and was hanging out with a luxury bag suddenly the doors for all the boutiques opened so fast and smiles all over. Definitely a lesson for my girl about hypocrisy . Money talks bullshit walks. But you definitely right about the things you mentioned in this vid thank you 🙏

[honggoh]

The worst experience I recently had was at the bond street London LV store. I walked in to the store and there was 5 sales person standing at the entrance asking me what I want, in a rather derogatory manner, it feels really threatening and intimidating. Made me feel very unwelcome. I back out of there and went across the road to Chanel and had a wonderful time with the SA, Jaimie and bought a beautiful handbag. LV needs to train their people better for sure…stop treating potential customers like criminals. After all the sales people are just an employee like most of us, so be respectful!

[maabmohamed]

There’s an lv store in a city that I visit fairly often and I’ve been there about 3 times now. The first time I went in, I was treated very rudely by the doorman, I was wearing vans and no handbag looking raggedy because I had come directly from the airport. The sales associate was fine, especially when I immediately told her I was there to buy a specific item but it was all very cold and not a great experience. Went back another time when I had already gone to a bunch of other stores and had come from an important lunch so was dressed very fancy. I had about six luxury shipping bags in my hand and I have never been treated better in my life (not just in lv, also in fendi). Cake, tea, offered special items, they put my stuff in the back to keep it secure. I got like 3 different SA’s numbers. I felt very weird about it all.

[sallyeo]

I would say that most of the time, the customer service is exceptional! I’ve had 1 bad experience however. I went into a Louis Vuitton a few months ago looking to buy a small wallet or card holder and asked to see the zippy coin purse and other small leather goods. The sales associate went through the drawer and pulled out 3 card holders, threw them on the counter as if she was dealing cards during poker and said “that’s all we’ve got”. Then I was trying to describe a small handbag to her because I couldn’t remember the name and her response was “you’re going to have to do a better job explaining”. I walked out and never went back! I was so stunned.

[TheDanyell]

My decision on what bag I go was directly made on my experience in the shop. I had decided I wanted to get my first luxury bag. First I went to the first of two Louis Vutton stores, I immediately felt like I wasn't welcome, security eyeballing me and sales associate following me around like I was going to rob the place. I decided to try a second LV store to see if it would be different, it wasn't. Next I went into the Gucci store the sales associate was very friendly conversational and not intimidating, they let me look, walk around, try on, answered all questions about things. And let me leave without feeling the pressure, I went back to that store a few times to look around and find the right thing. I'm telling you it made 100% the difference on where I wanted to spend my money

[lisashannon]

I’ve gone into Chanel a few times and was either ignored or the SA was really snooty amd didn’t care to be bothered. Therefore, I have never purchased a Chanel bag from a boutique. I went this past summer and spoke with a nice gentleman but he pulled the oh things go really fast and the bag o was looking at of course was the last one. I wanted a coco handle and I was about to let him talk me into something else but I had my heart set on that being my first bag. I’m not a fan of the 19 and told him so, his response well this is the hottest bag. I don’t care it doesn’t fit my aesthetic. I don’t care if I ever get a new Chanel bag because I refuse to give my money to any company that doesn’t appreciate my money. Louis Vuitton, Fendi and Dior are always helpful when I go in. I don’t understand why people continue to give there money to companies that treat them badly. It’s just material things that don’t mean anything. Your self respect means so much more.

[Angel-zbcp]

My partner went to the H store to buy a bag. It's a gift he wanted to give me for my birthday. He has been in luxury stores before but didn't particularly pay attention to anything simply because he is not interested in such. Typical I'm just here just to pay type of guy.

Him being him was wearing his normal white t-shirt and joggers with his eyeglasses. He is 25 but as an Asian, he looks like he is in his teens. He didn't know that he needed to contact our SA before coming so he just simply walk into the store where he was given a random SA.

He said the experience overall is fine. But he felt they are not too accomodating. It was different from his previous visit with me where we didn't line up to enter, were given a sit and offered food and drinks. They are also not too keen to put out the items that are not on display (he wanted to see the different colors in stock). The SA was answering his questions in a one-liner.

Then, randomly he was asked if he has an account there he said he doesn't have one but his partner has, and proceeded to share my details. He said it was a full 180. They suddenly are nicer and more accomodating. Overall, he was not very happy and just proceeded to buy what he wants then left.

He said he never felt that he was less important than other people in his life. 😔

[prettytalia]

I took a half day in early December 2019 to browse Louis Vuitton, Gucci, and Burberry (I work in San Francisco near the luxury boutiques). My husband asked me to do that so I would know exactly what I wanted when it came time for him to buy my Christmas gift. I was upfront with each sales associate and they were very understanding and helpful. So I agree if you’re up front and say I’m just here to browse, it definitely takes the pressure off.

[johannaperez]

If I have to behave a certain way to pay my hard earned coins, you dont need my business. This bougie BS is not for me. The person you least expect can be earning 6 figures/ more than sales associates. More and more people are walking around with a luxury bag these days, yet dont even have their funeral money. Wada ya know, there is a code to behave in a store. I call it common sense.

[Lb-dfxi]

I went into a luxury boutique to buy a wallet. I had an older bag from that brand and sat it on the counter while I was paying. My S.A. complimented my bag but an older S.A. told her she didn't remember it and it must be fake, in a very sneering manner. My S.A. had the grace to look embarrassed but then the rude one snatched my bag off the counter and went thru it looking for a label! I was so shocked I just stood there but then I asked her for my bag back. She got on the computer and looked it up and there it was listed, she oh it's quite old that's why I didn't recognise it. She was incredibly rude and I told her I had never been treated worse, I knew it was old because it was my mothers, that's why I loved it. My S.A. apologized but hateful lady just walked off. I haven't been back and have no plans to ever go there again

[silverpeeptoes]

I was at Saint Laurent last month and the SA was not friendly and accommodating. I was treated in a derogatory manner when I asked if they had a black Cassandra top handle and a Toy Loulou puffer, and he seemed forced to assist me and it felt like he was rushing me. Too bad, I really wanted to buy a bag. So I just went to the YSL booth on Saks Fifth where the people were far more friendly and kind. Chanel has always been very welcoming in my experience. The SA recommended different styles and gave me some space to decide and think them over . I didn’t feel rushed and judged. I felt like she was a true advisor.